Discount Tire
🚗 Auto & Repair · Indianapolis
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
excessive wait time and lack of communication regarding service status
Business reply on Google
Hello Jenelle, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below link and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001DRk26YAD Chandler D, Customer Care
Purchased tires consistently lost air pressure and triggered warning lights.
Business reply on Google
Thank you for taking the time to share your concerns with us. We apologize for any inconvenience this has caused and would like to look into your experience further. If you could please share your contact information to the link below, I will follow-up with you via email to further review your concerns and outline next steps. Thank you again for the opportunity to help. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001DBKt4YAH Chandler D, Customer Care
Staff left oil stains inside the vehicle after service.
Business reply on Google
Hello, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001CXPOPYA5 ~Stephen~ Customer Care
Excessive wait times due to poor staff coordination and prioritization.
Business reply on Google
Hello Jennifer, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001BmRVJYA3 Lynn Customer Care
Excessive wait times for a simple tire service appointment
Business reply on Google
Hello Christopher, I'm truly sorry to hear about your extended wait and the oversight regarding your appointments. Your experiences are not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below link and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001AYEIPYA5 -Kyle- Customer Care
technicians failed to properly install or torque the vehicle lug nuts
Business reply on Google
Hello Paul, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH0000165A1HYAU
customer waited twelve minutes for service without being acknowledged
Business reply on Google
Hello J.B, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000014TNJPYA4 Chandler D, Customer Care
Staff failed to place the requested rim order after four days.
Business reply on Google
Hello Holly, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000013P011YAC Gerry Customer Care
Employee attempted to sell unnecessary repairs through deceptive practices.
Business reply on Google
Hello Cole, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000012MjUfYAK -Kyle- Customer Care
The business failed to install the purchased tire as requested.
Business reply on Google
Hello Nicole, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000wsEqzYAE Joe Customer Care
Staff provided incorrect closing time information causing a wasted trip.
Business reply on Google
Hello Vanessa, Thank you for your review. We take your concerns seriously and would be grateful if you could please follow the link below and provide additional details associated with your most recent service. I would like the opportunity to learn more about your experience. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000wDHcjYAG -Kyle- Customer Care
Staff member was rude and hateful to the customer
Business reply on Google
Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000v7Li1YAE Chandler D, Customer Care
Staff ordered incorrect wheels and failed to assess vehicle requirements properly.
Business reply on Google
Hello Nathan, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000qgnkzYAA Gerry Customer Care
Staff failed to identify and repair a visible nail in tire.
Business reply on Google
Hello, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issue you described here. We have missed the mark, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. Jordan Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000n5wAbYAI
Staff failed to identify a dangerous nail in the tire
Business reply on Google
Hello,Samuel Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. Hello ,//discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000jzvqnYAA ~Stephen~ Customer Care
Staff damaged vehicle rim and refused to accept responsibility
Business reply on Google
Hello Ariana, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000jNKVdYAO Joe Customer Care
customer alleges fraudulent refusal of free tire repair service
Business reply on Google
Hello Aman, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000fzIdQIAU Joe Customer Care
Business provided dishonest diagnosis and unnecessary repair services.
Business reply on Google
Hello Bubba, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000eY3FFIA0 -Kyle- Customer Care
Technicians damaged wheel studs and failed to install lug nuts correctly.
Business reply on Google
Hello Conner, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. https://bit.ly/ATDTR2C I appreciate the opportunity to assist you. ~Stephen~ Customer Care
Customer alleges deceptive sales tactics regarding tire repair services.
Business reply on Google
Hello Donnie, I thank you for your review and I appreciate you taking the time to share your recent interaction with our Indianapolis team with me. I am so very sorry to hear that we were unable to repair your tire for you and I can understand your frustration. I would very much like to look into your service in more detail and ask that you please follow the link below and share with me some additional details. I hope to hear from you soon. https://bit.ly/ATDTR2C Chandler D, Customer Care