Discount Tire
🚗 Auto & Repair · Knoxville
total experiences
replied on google
Most reported issues
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Experiences
Business refused alignment service unless customer purchased tires from them.
Business reply on Google
Hello Michael, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001BwvS8YAJ ~Stephen~ Customer Care
The business failed to perform the requested rim replacement service.
Business reply on Google
Hello Zuri, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. I appreciate the opportunity to assist you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000015UketYAC Chandler D, Customer Care
Incompetent alignment service caused vehicle safety issues and dashboard warning lights.
Business reply on Google
Hello, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000014HKqjYAG Joe Customer Care
unauthorized charges and deceptive sales tactics regarding tire condition
Business reply on Google
Hello Alyssa, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000012kVFFYA2 -Kyle- Customer Care
improper lifting technique caused structural damage to the vehicle frame
Business reply on Google
Hello, The situation you've described is concerning. We take your comments seriously and would like to understand more about your recent experience. Please follow the link below to provide additional details and I will follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000nPduyYAC Chandler D, Customer Care
The business refused to honor the purchased tire warranty.
Business reply on Google
Hello Matilda, Thank you for taking the time to share your experience. We appreciate you bringing this to our attention. If I may trouble you to fill out our form in the link below, I will share your comments with our store management team and request that they follow up with you directly to further discuss your concerns. I look forward to hearing from you. Jordan Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000mLTBSYA4
Staff falsely claimed tire was unrepairable to force a new purchase.
Business reply on Google
Hello, Bret- Thank you for taking the time to share your experience. We appreciate you bringing this to our attention. I do see that you currently have an open claim with us in our system. I will share your comments with our claims team and senior leadership and request that they follow up with you directly to further discuss your concerns. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000jNCOLYA4 Jason Customer Care
The business lacks inventory and provides poor service experiences.
Business reply on Google
Hello Tara, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000eZ5A1IAK ~Stephen~ Customer Care
High prices and excessive wait time for vehicle inspection.
Business reply on Google
Hello Tonya, I sincerely apologize for the disappointing experience. Customer feedback is crucial to ensuring exceptional visits every time and we'd like to learn more about your recent service with us. If you would like to provide additional details, please complete the contact us form linked below, and we'll follow up with you. We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000eX5bcIAC Chandler D, Customer Care
Technician damaged hubcap and TPMS sensor is malfunctioning after tire installation.
Business reply on Google
Hello Daryl, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000cuT1kIAE Jason Customer Care
Technicians failed to set tire pressure and installed tires incorrectly.
Business reply on Google
Hello Jody, Thank you for bringing this to our attention. We take customer feedback very seriously and are committed to resolving any issues that may arise. Your satisfaction is our top priority, and we want to make sure we address your concerns promptly and effectively. Please don't hesitate to reach out to us through the provided link so we can investigate further and make things right. We appreciate your understanding and look forward to the opportunity to improve your experience with us. https://sfdc.co/TiresAgent?caseId=500Kf00000c9HfcIAE Gerry Customer Care
Tires mounted incorrectly causing vehicle alignment issues after service.
Business reply on Google
Hello Randall, I would like to begin by expressing my sincere gratitude for taking the time to share your feedback from your recent visit. I sincerely apologize for missing the mark on multiple levels during your service and for the frustration this has caused you. Providing accurate information regarding our products, recommendations, and pricing is critical for our customers to make informed decisions. Clearly, there was opportunity for improvement in our communication with you. If you could please provide some additional information using the link below, I'd like the opportunity to learn more about your visit and get these concerns further addressed. -Lynn- https://bit.ly/ATDTR2C I look forward to hearing from you soon.
Technician failed to inspect tire for reported nail damage
Business reply on Google
Hello, I thank you for your review and I appreciate you taking the time to share with me your recent interaction with our Knoxville store location. I apologize for how your visit was handled as this does not align with the level of service we aim to provide our customers. We take your concerns seriously and we'd like the opportunity to learn more about what you've described. I ask that you please reach out to us using the link below. I hope to hear from you soon. https://bit.ly/ATDTR2C Chandler D, Customer Care
Staff damaged painted wheels and failed to communicate valve stem changes.
Business reply on Google
Thank you for taking the time to provide feedback, D. M. I sincerely apologize that your interaction with us had not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue. https://bit.ly/ATDTR2C We value your business and hope to hear from you soon. Jordan Customer Care
Staff pressured customer to purchase unnecessary windshield wiper blades.
Business reply on Google
Hello, Thank you for your review. We take your concerns seriously and would be grateful if you could please follow the link below and provide additional details associated with your most recent service. I would like the opportunity to learn more about your visit and to discuss your concerns. -Lynn- https://bit.ly/ATDTR2C
Excessive wait time for a simple tire air pressure check
The cost for mounting and balancing two tires was excessive.