Discount Tire
🚗 Auto & Repair · Phoenix
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer experienced long wait times for tire service.
Business reply on Google
Hello Flor, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share your contact information with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001JOdsoYAD Gerry Customer Care
Long wait time for air check despite being told immediate service
Business reply on Google
Hello Josie , Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001GvSgzYAF Lynn Customer Care
Long wait time despite having a scheduled appointment
Business reply on Google
Hello Corrine, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below link and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001Fo22HYAR ~Stephen~ Customer Care
improper tire repair and attempted upselling of unnecessary tires
Business reply on Google
Hello John, Thank you for taking the time to leave us a review. I'm truly sorry that we did not meet our standard of service the first time and that you had to make multiple visits to correct the problem. This is not the way your experience should have gone, and for that I sincerely apologize. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow this link and provide me with your contact information? Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001EmMC9YAN Gerry Customer Care
Staff failed to order tires and provided poor customer service.
Business reply on Google
Hello Valerie, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001Ao1nTYAR Joe Customer Care
Long wait times and poor customer service regarding record retrieval.
Business reply on Google
Hello Paula, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000014gfojYAA Gerry Customer Care
TPMS system failure following new tire installation and poor staff response
Business reply on Google
Hello Anthony, Thank you for taking the time to leave us a review. I'm truly sorry that we did not meet our standard of service the first time and that you had to make multiple visits to correct the problem. This is not the way your experience should have gone, and for that I sincerely apologize. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow this link and provide me with some additional information? Thank you for giving me the opportunity to follow up with you. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000010eUuzYAE
Technicians failed to perform the paid tire balancing service.
Business reply on Google
Hello Gerard, I sincerely apologize for the disappointing experience. Customer feedback is crucial to ensuring exceptional visits every time and we'd like to learn more about your recent service with us. If you would like to provide additional details, please complete the contact us form linked below, and we'll follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000zuk1qYAA We value your business and hope to hear from you soon. Gerry Customer Care
Staff pressured customer for unnecessary tire replacement and refused repair.
Business reply on Google
Hello Ryan, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. Jordan Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000sPd3uYAC
Staff member was condescending and rude to the customer
Business reply on Google
Thank you for taking the time to provide feedback, Michael. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000xyiH7YAI Gerry Customer Care
Technician failed to properly inspect or remove a nail from tire.
Business reply on Google
Hello Ray, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. I appreciate the opportunity to assist you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000vcBcjYAE ~Stephen~ Customer Care
Technicians damaged rims and installed incorrect, missing lug nuts.
Business reply on Google
Thank you for taking the time to share your experience, Sherry. I sincerely apologize for the disappointing visit. There was clearly an opportunity to improve our communication and deliver a better experience for you. I will ensure your feedback is shared with the store’s management team. I would be grateful for the chance to share this information with our store management team. If you could provide additional details using the link below, I can get started. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000vF1fhYAC We value your business and hope to hear from you soon. -Kyle- Customer Care
Technicians failed to identify a tire puncture and performed poor repair work.
Business reply on Google
Hello Erick, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000tyuXVYAY Joe Customer Care
excessive wait times and perceived unfair service prioritization
Business reply on Google
Hello Daniel, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000lETsQYAW Jason Customer Care
Staff pressured customers into unnecessary purchases and used unprofessional…
Business reply on Google
Hello Omar, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000iowgzYAA ~Stephen~ Customer Care
Staff attempted unnecessary upselling of tires instead of performing requested repair.
Business reply on Google
Hello Vineet, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000eVyi9IAC Chandler D, Customer Care
Technician damaged vehicle lug nut and refused to accept responsibility
Business reply on Google
Hello Tyler, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000eW3dWIAS ~Stephen~ Customer Care
Technicians scratched rims and left excessive adhesive residue on wheels.
Business reply on Google
Thank you for taking the time to provide feedback, Maria. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. https://bit.ly/ATDTR2C We value your business and hope to hear from you soon. Jason Customer Care