Discount Tire
🚗 Auto & Repair · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Staff suggested insurance fraud and misled customer regarding tire replacement.
Business reply on Google
Hello Amber, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide me with your contact information using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001HZRhOYAX Gerry Customer Care
Excessive wait times and incorrect tire installation on a staggered setup.
Technician started customer vehicle without permission to check mileage.
Technicians damaged vehicle rims and lost original lug nuts.
Business reply on Google
Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000017r3XuYAI Chandler D, Customer Care
Staff member pressured customer to purchase more tires than requested.
Business reply on Google
Hello Adrianna, Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH0000164ArFYAU Lynn Customer Care
lug nuts were left loose or missing after tire service
Business reply on Google
Hello Jorge, Thank you for taking the time to share your recent experience with us. I sincerely apologize for the disappointing service you described. This is not the level of care we strive to provide. I would appreciate the opportunity to share your feedback with our management team and address your concerns. If you could provide additional details using the link below, I will follow up with you directly. We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH0000132rUEYAY Gerry Customer Care
Staff failed to fix tire and refused refund for ineffective service.
Business reply on Google
Hello Yan, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000012X407YAC -Kyle- Customer Care
Improper tire balancing caused vehicle vibration and safety concerns
Business reply on Google
Hello Jazz, Thank you for taking the time to leave us a review. I'm truly sorry that we did not meet our standard of service the first time and that you will have to make multiple visits to correct the problem. This is not the way your experience should have gone, and for that I sincerely apologize. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow this link and provide me with some additional information? Thank you for giving me the opportunity to follow up with you. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000xXpReYAK
Staff failed to order tires and pressured customer into unnecessary replacements.
Business reply on Google
Hello Jason, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000uxEmkYAE Joe Customer Care
Technicians failed to install sensors and damaged wheels and lug nuts.
Business reply on Google
Hello Dylan, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. I appreciate the opportunity to assist you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000p0HTKYA2 Chandler D, Customer Care
Tire developed a crack and warranty claim was denied by store
Business reply on Google
Hello Zhiyu, Thank you for taking the time to share your experience. We appreciate you bringing this to our attention. I will share your comments with our senior leadership. If you have any other thoughts or comments, please follow the link below. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000mSObhYAG -Lynn Customer Care
Staff failed to verify tire compatibility and bathrooms were unsanitary.
Business reply on Google
Hello Briana, Thank you for taking the time to share your recent experience with us. I am sorry to hear about the issues you described here. We have missed the mark on multiple levels, and for that I apologize. I understand your frustration and would like the opportunity to look into this further. This way we can ensure your concerns are directly addressed. If you could provide some additional details using the contact us form linked below, I can get started. I value the opportunity to earn back your trust and hope to hear from you soon. -Lynn- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000cwMUfIAM
Vehicle sustained physical damage during tire service and management refused discussion.
Business reply on Google
Hello Rich, thank you for taking time to leave us a review. I do see that you have been in contact with our store to set up a claim for your vehicle. Please expect to be contacted within 3 business days for your claim. If you have any additional comments/concerns you would like to have addressed, please reach out to me with this link, and I will follow up with you: https://bit.ly/ATDTR2C Rich, I thank you for bringing this to our attention and for being a Discount Tire customer. Gerry Customer Care
Technician incorrectly diagnosed a tire puncture and recommended unnecessary replacement.
Business reply on Google
Hello Tayonna, Thank you for your review. We take your concerns seriously and apologize that your visit did not go as expected when you came in for your tire repair. If you could please reach out to us at https://bit.ly/ATDTR2C, and provide us with some additional details associated with your review. I would like the opportunity to learn more. Price Customer Care
Long wait times despite having a scheduled appointment
Business reply on Google
Hi Ashley, thank you for reaching out to Discount Tire and for bringing this to our attention. We are sorry to hear about the delay you have experienced during your recent visit. We would like to look into this with our store management team. If you are okay with sharing your contact information, please follow our link below. I thank you for the opportunity to make this right and we hope to hear from you soon. https://bit.ly/ATDTR2C
Staff failed to notify customer that vehicle service was completed.
Business reply on Google
Hello Sarah, We appreciate you taking the time to share your feedback with us regarding your recent experience you had at our location. We apologize for any inconvenience this has caused, and want to help make sure your feedback is addressed. We ask that you please contact us at https://bit.ly/ATDTR2C so we can gather some more information and share it with our management team and have a member follow up with you to address this.
Excessive wait time for tire service despite having an appointment.
Business reply on Google
We apologize for the experience you received. We understand your frustration regarding the long wait, and would like to look into this further to see what we can do to help make this right. If you could provide some additional details to the following link, we can get started: https://discountti.re/KFDTGGL We appreciate you giving us the chance to resolve this to your satisfaction, and look forward to hearing from you soon.
Excessive wait times despite having a scheduled appointment
Long wait times and poor scheduling for tire repair services.
Appointment was cancelled without notice and staff failed to honor it