Discount Tire
🚗 Auto & Repair · Warner Robins
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times and hazardous debris on the shop floor.
Business reply on Google
Hello PJ, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000qdlkJYAQ Chandler D, Customer Care
Long wait time for tire air service
Business reply on Google
Hello Orlando , Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001HC5OEYA1 Lynn Customer Care
Staff pressured customer into unnecessary tire purchases through dishonest sales tactics.
Longer than promised wait time for tire service
Business reply on Google
Hello Kaden, I'm truly sorry to hear about your extended wait. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below link and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001CzZXhYAN Lynn Customer Care
Excessive wait time for a single tire installation.
Business reply on Google
Hello Cornelius, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00001BRjrsYAD Chandler D, Customer Care
Long wait times and aggressive sales tactics regarding tire replacement.
Business reply on Google
Hello Dianne, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000p5hbnYAA Gerry Customer Care
Shop failed to verify equipment compatibility before starting service
Business reply on Google
Hello Jason. Thank you for taking the time to share your recent experience with us. I sincerely apologize for the disappointing experience. Customer feedback is crucial to ensuring exceptional visits every time and we'd like to learn more about your recent service with us. If you would like to provide additional details, please complete the contact us form linked below, and we'll follow up with you. We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000016aeHXYAY Joe Customer Care
Excessive wait time for a single tire installation
Business reply on Google
Hello, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000016ABkcYAG Joe Customer Care
Appointment wait time was excessive due to prioritization of other customers.
Business reply on Google
Hello Mitch, I am very sorry to hear about the experience you described here. I would be grateful for the opportunity to look into this further for you. If you could provide me with some additional details by following the link below, I will get started right away. I appreciate the opportunity to assist you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000013dIneYAE Chandler D, Customer Care
The service took nearly two hours longer than the estimated time.
Business reply on Google
Hello Janice, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000012YMvjYAG
Excessive wait time for a simple tire patch service
Business reply on Google
Thank you for taking the time to write and share your experience, Donald. I sincerely apologize for the inconvenience caused by the extended wait time. This is not the way your visit should have been and clearly there was opportunity to better communicate the lead time. I’d be grateful for the opportunity to share this information with our store's senior leadership team. If you would like to provide additional details, please complete the contact us form linked below, and we'll follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000011uNQfYAM We value your business and hope to hear from you soon. -Jordan- Customer Care
Staff prioritized other customers over the reviewer despite a long wait.
Business reply on Google
Hello Anthony, I sincerely apologize for the disappointing experience. Customer feedback is crucial to ensuring exceptional visits every time and we'd like to learn more about your recent service with us. If you would like to provide additional details, please complete the contact us form linked below, and we'll follow up with you. We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH000010BiurYAC Gerry Customer Care
business refuses to honor tire warranty and exhibits discriminatory service practices
Business reply on Google
The situation you've described is concerning. We take your comments seriously and would like to understand more about your recent experience. Please follow the link below to provide additional details and I will follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000xsezPYAQ -Kyle- Customer Care
Excessive wait times and failure to honor scheduled appointment times.
Business reply on Google
I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to look into this further. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000xSZP3YAO -Kyle- Customer Care
Staff ignored customers while socializing instead of performing tire services.
Business reply on Google
Thank you for taking the time to provide feedback Dennis. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. -Jordan- Customer Care https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000uaRCnYAM
Excessive wait time for tire installation despite having an appointment.
Business reply on Google
Hello Bryan, I'm truly sorry to hear about your extended wait and the oversight regarding your appointment. Your experience is not reflective of the level of service we strive to provide. Our customer’s time is valuable, and I understand your frustration and apologize for the inconvenience this has caused. I’d be grateful for the opportunity to share this information with our store management team. Would you please follow the link below and provide me with some additional information? We value your business and hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000p9c78YAA Joe Customer Care
excessive wait times for tire pressure checks and inconsistent staff communication
Business reply on Google
Hello, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000oo3KZYAY Chandler D, Customer Care
Excessive wait time for a single tire change
Business reply on Google
Hello Ashley, Thank you for taking the time to leave us a review. I sincerely apologize for the inconvenience caused by the extended wait time during your recent visit. This is not the way your experience should have gone. I’d be grateful for the opportunity to share this information with our store management team. I’d appreciate it if you could follow the link below and share some additional details with me. Thank you for giving me the opportunity to follow up with you. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500PH00000nieTlYAI Chandler D, Customer Care
Staff failed to acknowledge or assist customer for fifteen minutes.
Business reply on Google
Hello Delores Thank you for taking the time to provide feedback. I sincerely apologize that your interactions with us have not met the level of service we strive to provide. To better understand your experience and address your concerns, I would appreciate it if you could share further details by completing the form linked below. I am committed to resolving this issue and earning back your business. I hope to hear from you soon. https://discounttiresf.my.site.com/TiresCommunity/s/sprout-social-customer-review?caseId=500Kf00000fzFGdIAM Joe Customer Care