DiscTech
💻 Tech Services · San Diego
total experiences
replied on google
Most reported issues
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Experiences
Price increased significantly during the checkout process
Business reply on Google
We're very sorry to hear that. Can you post your order number so we can investigate what happened here?
Company sent incorrect hard drive and charged a restocking fee.
Business reply on Google
We're very sorry to hear this. Please provide your order number so we can understand and address the issue. However, generally speaking, negative reviews from people that refuse to share their order details are fraudulent reviews (typically from competitors). We would love to work with you to address and solve your issue.
Company sold used hard drives instead of advertised new pull drives.
Business reply on Google
Indeed, we did have an error in the condition field on the website for this item (it has just been listed - it was an oversight by our content team). However, all receipts, packing slips and other documents clearly stated "Refurbished" . The error was corrected immediately after the customer reported the problem. We offered a full refund on the returned items including all shipping expenses; however, the customer insisted that he must keep the drives. This is a reasonable choice, except we don't refund items that are not returned to us. As a result he left a scathing review. If our mistake was in fact intentional, we would not state "Refurbished" on every single email, invoice and document we sent him. 🤔🤷 We tried very hard to make him happy and to solve our error.
The received router unit was defective and technical support was unhelpful.
Business reply on Google
Paul - we're sorry you were frustrated yesterday. It is our goal to provide excellent service. Our understanding of what occurred: Our support agent could only hear electronic/garbled sound. He called the customer back and had the same problem. We're not sure the cause. Our agent asked the customer to contact us via web chat so we could continue to communicate (until we found a solution to the the sound quality being heard - perhaps a different phone number?). No other customer calls had issues that day. We had another agent call the customer twice later but received his voice mail. We're sorry that the customer was frustrated by the phone problems; however we were and are acting in good faith, but obviously it requires both parties to make an effort to work around unusual connection/telephony problems.
Paid priority shipping delayed significantly due to internal processing errors.
Customer received a defective item and paid for return shipping.