Dutch Bros Coffee
🍽️ Restaurants · Boise
total experiences
replied on google
Most reported issues
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Experiences
The barista provided rude customer service.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Staff member is rude and consistently prepares drinks incorrectly.
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
The staff members were rude to the customer and their family.
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
Rude staff member and poorly prepared blended drinks
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
employee distracted by personal conversation causing long wait times
Business reply on Google
Hi Bailey! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
The barista provided rude and dismissive customer service.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
The business increased prices for their coffee products.
Business reply on Google
Hi! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Inconsistent drink quality and unprofessional staff behavior at the location.
Business reply on Google
Hi! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Employees ignored customers while socializing on their phones during work hours.
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Staff delayed service to socialize and drinks melted while waiting.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
excessive wait times for drink service
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Hair found in drink and staff responded with unprofessional behavior.
Business reply on Google
Hi Jason! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Incorrect order preparation and inability to contact the store directly.
Business reply on Google
Hi Heidi! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
employees failing to follow proper hygiene and mask protocols
Business reply on Google
Hi Dillon! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Staff failed to properly stamp loyalty card and dismissed customer concern.
Business reply on Google
Thanks for the review!
Employee touched nose and drink straw with unwashed hands
Long wait times and unexpected additional charges on the bill.
Long wait time and lack of acknowledgment from staff.
Understaffed location with inefficient service and rude employees.
Staff were rude and refused to honor a manager's payment arrangement.