Dutch Bros Coffee
🍽️ Restaurants · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Staff failed to blend drinks and provided inattentive service.
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
The blended drink had poorly crushed ice and poor consistency.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Staff ignored orders for forty-five minutes to film social media videos.
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Unsanitary conditions, long wait times, and disorganized staff.
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
Poor traffic management and rushed customer service experience
Business reply on Google
Thanks for the shoutout! Nothing makes us happier than knowing our coffee hit the spot!
The drink was prepared incorrectly after multiple attempts.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Customer was incorrectly placed at the back of the line
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Incorrect drink temperature and poor flavor quality
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Staff are rude and consistently prepare drink orders incorrectly.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Staff refused to correct an improperly prepared drink order.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Drive-thru line is blocking traffic and creating safety hazards
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
The business was closed despite being listed as open online.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
The coffee drink was prepared with insufficient espresso shots.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Inconsistent drink quality, long wait times, and unprofessional staff behavior.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
poor drive-thru layout and lack of promotional item availability
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
inefficient drive-thru queue management causes unfair service order
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
Excessive wait time for simple coffee and hot chocolate order
Business reply on Google
Hi Jonathan! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
The coffee drinks are consistently prepared with incorrect texture and quality.
Business reply on Google
Hi Daniel! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Staff member was aggressive and unprofessional regarding an incorrect coffee order.
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
The order was prepared incorrectly with missing and incorrect items.
Business reply on Google
Hi Nallely! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!