Dutch Bros Coffee
🍽️ Restaurants · Medford
total experiences
replied on google
Most reported issues
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Experiences
inconsistent drink quality and unavailability of menu items
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Staff member acted inappropriately regarding a customer's drink order.
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
The coffee cup was broken and spilled on the customer.
Business reply on Google
Thanks for leaving a review! If you'd like, feel free to share your feedback with our Customer Experience Team! You can send them a message here: support.dutchbros.com/hc/en-us/requests/new
customer alleges coffee was spiked with unknown substances
Incorrect drink served despite specific request for non-caffeinated beverage
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
The coffee drink was watery instead of thick.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
excessive wait times for service at this location
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
The coffee shop provided the incorrect drink order.
Staff provided incorrect policy information and frequently make order errors.
Business reply on Google
Thanks for leaving a review! If you'd like, feel free to share your feedback with our Customer Experience Team! Their e-mail address is feedback@dutchbros.com! Thank you so much!
Excessive wait time due to staff socializing with customers.
Business reply on Google
Hi Susan! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
Staff were rude regarding straw requests and light ice preferences.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
Barista was rude and charged for blended ice water.
Business reply on Google
Hi Michael! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
The customer experienced an excessively long wait time for service.
Business reply on Google
Hi Rachel! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!