Dutch Bros Coffee
🍽️ Restaurants · Sacramento
total experiences
replied on google
Most reported issues
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Experiences
disorganized line management and incorrect drink orders
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
Staff made unprofessional comments about the order and payment process.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Thirty minute wait for two simple coffees due to poor training
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Staff failed to pay attention to the customer
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
burnt coffee served in a dirty and disorganized environment
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Long wait time caused by inadequate staff training and management issues.
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
Staff provided poor service and made errors with drink orders.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
Staff served a caffeinated drink despite specific requests for a pregnancy-safe option.
Business reply on Google
Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
Staff served an energy drink instead of the requested lemonade.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new We appreciate the opportunity to grow and improve! Thank you!
Excessive wait times and poor line management at the Florin location.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Employee ignored customer at the service window
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
The wait time for two drinks exceeded thirty minutes.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Excessive wait times for drinks at this location.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Customer experienced food poisoning after an interaction with rude staff.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
Staff provided rude service and incorrectly charged for a drink order.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Staff and management were rude and dismissive during the visit.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
The coffee served is consistently watered down and weak.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
excessive wait times during lunch hours
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
staff refused to remake an incorrect drink order
Business reply on Google
Hi there! Thanks for leaving a review! Please feel free to share the details of your experience with our team (feedback@dutchbros.com), we’d love to make sure your next visit is a 5 star experience!
Excessive wait time in drive-thru due to employee chatting
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!