Dutch Bros Coffee
🍽️ Restaurants · Tucson
total experiences
replied on google
Most reported issues
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Experiences
mobile order wait times are excessively long
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Lack of customer support for resolving online order errors
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Staff ignored the customer and prioritized other vehicles in the drive-thru.
Long wait times and poor order management for walk-up customers.
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
The wait times at this location are consistently too long.
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Excessive wait times for mobile orders at this location.
Business reply on Google
Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Mobile orders experience excessive wait times compared to drive-thru service.
Business reply on Google
Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Disorganized drive-thru service caused excessive wait times for customers.
Mobile ordering ahead does not reduce wait times for drinks.
The service speed was extremely slow due to understaffing.
Business reply on Google
Thanks for leaving a review! If you'd like, feel free to share your feedback with our Customer Experience Team! You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you so much!
Long wait time and incorrect drink order received.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
Slow service and insufficient cold foam provided for the extra charge.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. You can send them a message here: support.dutchbros.com/hc/en-us/requests/new Thank you!
excessive wait times and failure to prepare mobile orders in advance
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
rude staff and disorganized drive-thru traffic management
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
Excessive wait times at the drive-thru location.
Business reply on Google
Thank you for taking the time to leave a review and share your feedback about the speed and wait times!! That is not what we aim to deliver. We’ll be sure to share this with local management. Thank you!
The menu is overly sugary and staff behavior is unpleasant.
Business reply on Google
Hi there! Thank you for taking the time to leave us a review. We appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
The service speed and quality have declined over time.
Business reply on Google
Hi Shawna! Thank you for taking the time to leave us a review. We're sorry your experience was not 5-stars and appreciate the opportunity to grow and improve! If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!
excessive wait times and inefficient order management in the drive-thru
Business reply on Google
Hi Brett! Thank you for taking the time to leave us a review. We apologize for your experience, that's not what we aim to deliver. Would you mind sharing this with our Customer Experience Team? They will be able to reach out to local management and make sure this is addressed. Their e-mail address is feedback@dutchbros.com! We appreciate the opportunity to grow and improve! Thank you!
Inconsistent drink quality and taste across multiple visits.
The coffee was weak, watery, and contained too much milk.
Business reply on Google
Hi Lacey! Thank you for taking the time to leave us a review about your first experience! We appreciate the opportunity to grow and improve. If you'd like, please feel free to share the details of your visit with our Customer Experience Team. Their e-mail address is feedback@dutchbros.com! Thank you!