Einstein Bros. Bagels
🍽️ Restaurants · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
The bagel was poorly prepared and the staff was unfriendly.
Business reply on Google
This is disappointing to hear, Hanna. You should always expect fresh, tasty food and excellent service at Einstein Bros. Bagels. We would like to look into this further, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff member was rude and unprofessional after a mix-up with orders.
Business reply on Google
Hi Danielle, we are sorry to hear we fell short of providing the stellar service we are normally known for. This is not the level of service we strive to provide at Einstein Bros. Bagels. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and try to turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Business was closed despite posted hours indicating it was open.
Business reply on Google
Thank you for letting us know, Ermosa. We will look into this with our team and make sure that all of our posted hours and information are being adhered to. Please reach out to us at https://www.einsteinbros.com/contact/, so we can follow up with you. Kindly include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
The business location is closed without any public notification.
Business reply on Google
Thank you for letting us know, Helen. We will look into this with our team and make sure that all of our posted hours and information are correct. Please reach out to us here: https://www.einsteinbros.com/contact/ so we can look into this further. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Store was locked and staff refused to fulfill online order.
Business reply on Google
Thank you for bringing this to our attention, Amy. We continuously strive to keep raising the bar in terms of service, and the experience you describe does not reflect our values and standards. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and try to turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Unsanitary conditions and slow service at the bagel shop.
Business reply on Google
This is disappointing to hear, Abolhassan. You should always expect high-quality products, excellent service, and a spotless store at every visit. We would like to look into this further, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Excessive wait times and poor communication regarding order pickup
Business reply on Google
Thank you for letting us know, Cherise. We will look into this with our team and make sure that all of our posted hours and information are strictly adhered. Please reach out to us here: https://www.einsteinbros.com/contact/ so we can look into this further. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Cold food, incorrect coffee orders, and unprofessional staff behavior.
Business reply on Google
Serving cold food and mixing up coffee flavors is a failure on our part, and being unaccommodating at a guest’s concern is completely unacceptable, Amy. We'd love to turn this one around. Please reach out to us at https://www.einsteinbros.com/contact/, so we can follow up with you. Kindly include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this! Thanks!
Staff prepared incorrect food orders despite verbal confirmation.
Business reply on Google
We're sorry for the wait, Kacie. Your time is valuable, and we're committed to delivering fresh, accurate orders promptly. This isn't the experience we want for you at Einstein Bros. Bagels, and we appreciate you bringing it to our attention. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Long wait times due to staff socializing instead of working
Business reply on Google
We apologize for the inconvenience, Adrian. We strive to provide a seamless experience, and you should always expect fast service when you visit us. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff ignored customers and most bagel flavors were out of stock.
Business reply on Google
Hi Lauren, thanks for bringing this to our attention. We want to ensure we're providing excellent service and that we're always prepared to satisfy your cravings. We would love to know more about your experience. Please reach out to us at https://www.einsteinbros.com/contact/, including the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Employees ignored customers and socialized instead of providing service.
Business reply on Google
Hi Paul, it's clear we missed the mark on both timing and hospitality, and that's not the kind of visit we want anyone to have. We'll be addressing this with the team so the service feels quicker and welcoming. When you have a minute, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff repeatedly failed to include requested turkey sausage in bagel order.
Business reply on Google
This is disappointing to hear, Greg. We value our customers and the experience you described does not reflect our standards. Please reach out to us at https://www.einsteinbros.com/contact/ so we can make this right. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
receipt lacks payment amount for change verification
Business reply on Google
We are so sorry for the inconvenience, Lakshmi. We always make sure to hand out receipts for transparency yet it looks like we missed the mark. We'd love to connect with you. Please reach out to us at https://www.einsteinbros.com/contact/, including the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this! Thanks!
Staff member was rude and aggressive during the ordering process.
Business reply on Google
This is not what you should expect at Einstein Bros. Bagels, Stephanie. Our team should always be acting professionally to ensure you have the best experience. We would love to learn more about your visit, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff forced a paying customer to leave while waiting for transport.
Business reply on Google
We hate to let down long-time customer like you, Shauna. We always want to make sure we're providing the best experience at every Einstein Bros. Bagels–but we missed the mark. Please reach out to us at https://www.einsteinbros.com/contact/, including details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff enforced restrictive seating policies and displayed unprofessional behavior.
Business reply on Google
Hello, Jeff! We're glad that you liked the quality of our food, but we're sorry to hear that you did not have the best experience during your visit. In our efforts to deliver a fast experience while protecting our teams and guests, we have chosen to keep our dining rooms closed. We appreciate your business and understanding, and look forward to seeing you soon. Thank you!
Dining area is closed to customers
Business reply on Google
Hi Mike, we apologize for the inconvenience. We are always working on ways to serve the best breakfast while keeping everyone safe. We appreciate your patience and hope to provide you with a better experience on your next visit.
Long wait times and unprofessional, rude behavior from the store manager.
Business reply on Google
This is not what you should expect at Einstein Bros. Bagels, Cheryl. Our team should always be acting professionally to ensure you have the best experience. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.
Unsanitary food preparation practices and poor customer service communication