π½οΈ Restaurants Β· Laramie
total experiences
replied on google
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Long wait times and inconsistent food preparation quality.
Business reply on Google
Thank you for bringing this to our attention, Ocean. We continuously strive to keep raising the bar in terms of service, and the experience you describe does not reflect our values and standards. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and try to turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
The business location lacks accessible parking for customers.
Business reply on Google
Thanks for taking the time to share your experience, Roy. We strive to provide an exceptional and seamless experience, and it seems like we fell short. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
inefficient food ordering and pickup process
Business reply on Google
We hate to let you down, Ryan. Our delicious bagels should always be paired with fantastic service from our team. We will share your feedback to our Laramie team so we can improve. When you have a minute, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Customer suffered a tongue burn from an excessively hot latte.
Business reply on Google
Your coffee should never disappoint you, Michael. This is not what you should ever expect at Einstein Bros. Bagels. We'll keep focusing on making the best coffee. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Long wait time and incorrect order fulfillment
Business reply on Google
This is disappointing to hear, Monica. We value our customers and always want to make sure we're providing the best service possible at every Einstein Bros Bagelsβ we are sorry that we missed the mark. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/, including details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
customer orders are frequently stolen by other patrons
Business reply on Google
This is disappointing to hear, Carson. You should always expect fresh, tasty food and best service at Einstein Bros Bagels. We would like to look into this further, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.
Inconsistent food quality and unauthorized ingredient substitutions by staff.
Business reply on Google
This is definitely not what we'd like to hear, Tyler. You should always expect the highest quality product at Einstein Bros. Bagels. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.
The sandwich was served cold and tasted poor.
Business reply on Google
This is disappointing to hear, Kaitlyn. You should always expect out-of-the-oven fresh bagels at Einstein Bros. Bagels. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.
frequent order errors and excessive wait times for food
Long wait times and poor food preparation quality.