Einstein Bros. Bagels
🍽️ Restaurants · Overland Park
total experiences
replied on google
Most reported issues
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Experiences
Long wait times, poor hygiene, rude staff, and incorrect order.
Business reply on Google
We are concerned to hear this, Damian. We are taking all matters regarding food safety and preparation seriously. We are looking into this situation right away. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Online order delayed and breakfast sandwich served unsliced
Business reply on Google
Sorry to hear about the wait, Grace. At Einstein Bros. Bagels, we want every visit to be quick and tasty. We're passing your feedback along to our Overland Park team so we can keep getting better. When you have a minute, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
The order was missing the requested cream cheese.
Business reply on Google
We apologize for the inconvenience, Aj. We want to make sure we're providing excellent service and that you get exactly what you ordered. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and make things right. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
The staff repeatedly failed to prepare the bagel order correctly.
Business reply on Google
This is disappointing to hear, Josh. Your satisfaction is our ultimate goal, so we want to make sure we're always on top of our game and that we're providing the correct order. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can look into this with our team. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Pre-ordered bagels were not ready at the scheduled pickup time
Business reply on Google
We're sorry for the inconvenience, Debra. We want to make sure we're providing prompt service at Einstein Bros. Bagels. Please reach out to us at https://www.einsteinbros.com/contact/ so we can make this right. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Excessive wait times for pickup orders due to staff negligence.
Business reply on Google
This is disappointing to hear, Jorge. We are committed to delivering the best food experience in a timely manner, and the situation you described does not reflect the standards we set for ourselves. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff misled customer into tipping on a small transaction.
Business reply on Google
Hi Terri, we're sorry you had a frustrating time with us. This should not happen and we would like to take care of this as soon as possible. Please reach out to us at https://www.einsteinbros.com/contact/, so our team can follow up with you directly. Kindly include the details of your experience. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this! Thanks!
staff ignored customer for twenty minutes despite order being ready
Business reply on Google
Hi R C, we are sorry to hear we fell short of providing the stellar service we are normally known for. This is not the level of service we strive to provide at Einstein Bros. Bagels. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and try to turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
staff were rude and unprepared for holiday order volume
Business reply on Google
This is disappointing to hear, Ashlee. We value our customers and always want to make sure we're providing the best service possible at every Einstein Bros. Bagels– we are sorry that we missed the mark. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/, including details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
pickup line was unstaffed causing a fifteen minute wait
Business reply on Google
We're sorry to hear about the wait, S B. We want to make sure we're providing great bagels and speedy service. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Inconsistent menu availability and poor customer service experience.
Business reply on Google
Hi Tony, we are very sorry to hear about your negative experience. We want all of our guests to walk away with good memories of great bagels and amazing service at Einstein Bros. Bagels– we are sorry that was not the case for your recent visit. We would like to look into this further, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit.
curbside pickup service is consistently unreliable and results in cold food
Business reply on Google
We're sorry to hear about the wait and inconvenience, Tim. We are always improving our curbside delivery service system for a smooth and seamless experience. Please reach out to us at https://www.einsteinbros.com/contact/ and someone will be in touch with you directly. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff were rude, unknowledgeable, and served an incorrect, burnt breakfast sandwich.
Business reply on Google
This is disappointing to hear, Marlee. You should always expect fresh, tasty food and excellent service at Einstein Bros. Bagels. We would like to look into this further, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Dust accumulation observed on the ceiling above food preparation areas.
Business reply on Google
This is disappointing to hear, Sarah. You should always expect a spotless store at every Einstein Bros. Bagels– we are sorry that we missed the mark. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit.
Long wait times due to prioritization of online orders over customers.
Business reply on Google
We're sorry to hear about the wait, Denise. We want to make sure we're providing friendly and speedy service. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/so we can follow up with you. Please include the details of your visit.
Breakfast burrito wrap was stuck to the paper and inedible.
Business reply on Google
We're sorry to hear your meal was not up to our standards, Muriel. You should always expect the highest quality product at Einstein Bros. Bagels. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit.
Inconsistent curbside service, uncommunicated order issues, and unexpected terminal…
Business reply on Google
We're sorry for all the inconvenience, Savannah. We always want to make sure you're getting the best customer experience at Einstein Bros. Bagels. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.
excessive wait times and poor staff attention to lobby customers
Business reply on Google
We're sorry to hear about the wait, Bob. We want to make sure we're providing great bagels and speedy service. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.
The store frequently runs out of bagel inventory before closing time.
Staff provided incorrect orders and failed to address multiple service errors.