Einstein Bros. Bagels
🍽️ Restaurants · Towson
total experiences
replied on google
Most reported issues
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Experiences
Incorrect coffee orders and long wait time for cold food
Business reply on Google
This is not what you should expect at Einstein Bros. Bagels, A. We always want to make sure you're getting excellent and speedy service from our team. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
The bagel was small, lukewarm, and not properly toasted.
Business reply on Google
We're sorry we let you down, Trent. Our bagels should always deliver quality and freshness, and it's clear we missed the mark. We're sharing your feedback with our Towson team to help us step things up. When you have a minute, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Customer overcharged for bagels and experienced poor service from the manager.
Business reply on Google
Hi M G, we are looking into this situation right away. The experience you describe is unacceptable and does not reflect our standards and values. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
The breakfast sandwich was prepared incorrectly on three separate occasions.
Business reply on Google
Hi there, we know getting your order right is key, and we're sorry for the mix-ups. This is not the level of service we strive for, and we appreciate you bringing it to our attention. We take your feedback seriously and will work with our Towson team to improve communication and order accuracy. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff failed to cut the bagel sandwich as requested.
Business reply on Google
We apologize for the inconvenience, Barry. We want to make sure we're providing excellent service and that you get exactly what you ordered. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and make things right. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Poor facility maintenance, disorganized service, and incomplete order fulfillment.
Business reply on Google
We apologize for the inconvenience, Jim. We want to make sure we're providing excellent service and that you get exactly what you ordered. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and make things right. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Long wait times, missing items, and poor staff attitude.
Business reply on Google
We apologize for the inconvenience, Sophie. We want to make sure we're providing excellent service and that you get exactly what you ordered. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and make things right. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff refused to toast a bagel shortly before closing time.
Business reply on Google
Hi, this is not what we like to hear. Your satisfaction is our priority, so we want to make sure you get your food exactly how you like it. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Poor customer service, long wait times, and unsanitary facility conditions.
Business reply on Google
Hi Nia, we are looking into this situation right away. The experience you describe is unacceptable and does not reflect our standards and values. Please reach out to us at https://www.einsteinbros.com/contact/, so we can follow up with you directly. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this! Thanks!
Customer debit card information was compromised after a manual card swipe.
Business reply on Google
Hi Daniel, we are looking into this situation right away. The experience you describe is unacceptable and does not reflect our standards and values. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Unprofessional staff behavior, long wait times, and poor product quality.
Business reply on Google
This is disappointing to hear, Hailey. We value our customers and always want to make sure we're providing the best service possible and delicious food at every Einstein Bros. Bagels – we are sorry that we missed the mark. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/, including details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Customer served moldy cream cheese and experienced poor staff service.
Business reply on Google
We're so sorry to hear about your experience, Nicole. We are taking all matters regarding health and food handling seriously and strive to provide our customers with excellent and efficient service. We do appreciate you noting that our staff was nice. Please contact us at https://www.einsteinbros.com/contact/so we can look into this closely and resolve these issues. Kindly include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Rude staff, long wait times, and dirty dining area.
Business reply on Google
Thank you for letting us know how we're doing, Mia. We value our customers and always strive to provide a comfortable, well-maintained store at Einstein Bros. Bagels alongside getting courteous service from our team and great quality of bagels - we're sorry to hear we fell short. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Poor customer service, low food quality, and unsanitary restroom conditions.
Business reply on Google
This is disappointing to hear, Keith. You should always expect excellent service and a spotless store when you visit us. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and try to turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff handled food without changing gloves after touching hair and neck.
Business reply on Google
This is disappointing to hear, Marling. We value our customers and always want to make sure we're providing the best service possible at every Einstein Bros. Bagels – we're sorry we missed the mark. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ including details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Long wait times, incorrect order, and poor food quality.
Business reply on Google
This is disappointing to hear, Jacqui. You should always expect out-of-the-oven fresh, tasty and well-prepared bagels at Einstein Bros. Bagels and get what you exactly ordered alongside excellent service from our team. When you have a minute, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Order was not placed on rack and facility was unhygienic
Business reply on Google
This is concerning to hear, Harlie. We are taking all matters regarding health and safety seriously, so we'll look into this right away. Please reach out to us at https://www.einsteinbros.com/contact/and someone will be in touch with you directly. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Inconsistent food quality and staff refusal to prepare orders.
Business reply on Google
We're sorry to hear about your recent experience with us. We want to make sure we're providing excellent service and delicious food at every visit. We will look into this with our team. We would love to make it up to you, so please reach out to us at https://www.einsteinbros.com/contact/ and include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this! Thank you, and we hope to see you again.
Dining area is closed and coffee quality is poor.
Business reply on Google
Hi Dafer, we apologize for the inconvenience. We are always working on ways to serve the best breakfast while keeping everyone safe. When you have a minute, could you please reach out to us through our contact form here: https://www.einsteinbros.com/contact/ so we can resolve this together. Thank you and we hope you'll give us another chance to successfully add flavor to your day.
Bagel lacked advertised ingredients and had insufficient cream cheese portion.
Business reply on Google
Hello Candace, we're sorry we didn't meet your expectations. We want to make sure we deliver the highest quality product and great service to all of our customers. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.