Einstein Bros. Bagels
🍽️ Restaurants · Waukesha
total experiences
replied on google
Most reported issues
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Experiences
Orders contained missing items and coffee was served with grounds.
Business reply on Google
We apologize for the inconvenience, Joe. We want to make sure we're providing high-quality products and that you get exactly what you ordered. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and make things right. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Long wait times and poor food presentation.
Business reply on Google
This is disappointing to hear, J G. You should always expect fresh, tasty food and excellent service at Einstein Bros. Bagels. We would like to look into this further, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Burnt food and poor quality beverages provided due to equipment issues.
Business reply on Google
We're sorry we let you down, Michael. Our food should always deliver quality and freshness, and it's clear we missed the mark. We're sharing your feedback with our Waukesha team to help us step things up. When you have a minute, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Business failed to provide correct change due to lack of pennies.
Business reply on Google
Thank you for bringing this to our attention, Gare. We continuously strive to keep raising the bar in terms of service, and the experience you describe does not reflect our values and standards. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and try to turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Excessive wait times for ordering and receiving food items.
Business reply on Google
We apologize for the inconvenience, Dominick. We strive to provide a seamless experience, and you should always expect fast service when you visit us. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Excessive wait time and incorrect order fulfillment
Business reply on Google
We're sorry to hear about the wait, Bethany. We want to make sure we're providing well-prepared meals, and speedy service. We would love to win you back, please reach out to us at https://www.einsteinbros.com/contact/, so we can follow up with you. Kindly include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this! Thanks!
Long wait times, missing items, and unprofessional staff behavior.
Business reply on Google
We're sorry for the wait, Michelle. Your time is valuable, and we're committed to delivering fresh, accurate orders promptly. This isn't the experience we want for you at Einstein Bros. Bagels, and we appreciate you bringing it to our attention. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Staff ignored customer for ten minutes without taking an order.
Business reply on Google
Hi Michelle, we're sorry to hear about your experience with our staff. This is not the standard we strive to uphold, and we truly value your feedback. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
staff ignored customers and failed to acknowledge mobile pickup orders
Business reply on Google
Thank you for bringing this to our attention, Joe. We sincerely apologize for the lack of promptness and courtesy you experienced during your visit. This is not the level of service we aim to provide, and your feedback is incredibly valuable to us. We will share your feedback to our Waukesha team so we can improve. When you have a minute, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Forced tipping options and inattentive staff at drive-thru
Business reply on Google
We apologize for the inconvenience, Alex. We always make sure that we are adhering to our policies and regulations, but it looks like we fell short. We'd love to get in touch with you. Please reach out to us at https://www.einsteinbros.com/contact/, including the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this! Thanks!
staff handled animals then touched food service equipment without washing hands
Business reply on Google
This is concerning to hear, Jae. We are taking all matters regarding health and food handling seriously and are working diligently to ensure our customers have the best experience. We would like to look into this right away, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
The beverage cup was not filled to the ordered size.
Business reply on Google
Thank you for the feedback, Chris. We're sorry to hear you had abysmal experience with us especially with the coffee. You can always count on us for delicious bagels and great coffee. Let us fix this one for you. Please reach out at https://www.einsteinbros.com/contact/n and kindly include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this! Thanks!
Dine-in area is inaccessible and staff was seen vaping near entrance.
Business reply on Google
This is concerning to hear, Tracey. We are taking all matters regarding health and food handling seriously and are working diligently to ensure our customers have the best experience. We would like to look into this right away, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Incomplete orders and poor food quality provided to the customer.
Business reply on Google
We're sorry for the inconvenience caused by this experience, Shayla. We value our customers and always want to make sure you get your food exactly how you ordered it. We would like to take care of this as soon as possible. When you have a minute, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can follow up with you. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
Customer found moldy eggs inside their breakfast sandwich.
Business reply on Google
Thank you for bringing this to our attention, Stephanie. We are taking all matters regarding health and food handling seriously and are working diligently to ensure our customers have the best experience. We would like to look into this right away, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit.
Staff ignored customer and store appeared dirty and disheveled.
Business reply on Google
This is disappointing to hear, Brad. You should always expect fresh, tasty food and excellent service at Einstein Bros Bagels. We would like to look into this further, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.
The hash browns were mushy and the service was poor.
Business reply on Google
This is disappointing to hear, Christian. You should always expect a tasty, flavor-filled meal and the best service possible at every Einstein Bros. Bagels, and we're sorry we didn't meet your expectations. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you. Please include the details of your visit. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
The food quality was poor and did not match previous orders.
The bagel burrito served was burnt and inedible.
Business reply on Google
This is definitely not the experience we want you to have, Beth. You should always expect out-of-the-oven fresh bagels at Coffee & Bagels. We would love to learn more about your experience, please reach out to us at https://www.einsteinbros.com/contact/ so we can follow up with you.