El Pollo Loco
🍽️ Restaurants · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
The chicken was dry and the side dishes were poor quality.
Staff closed early and failed to provide the complete food order.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
poor service, long wait times, and lack of cleanliness
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The restaurant closed earlier than the posted operating hours.
Business reply on Google
Thank you for taking the time to give us a review, William. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Incomplete order received with cold and old food.
Business reply on Google
Thank you for taking the time to give us a review Gary. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken burrito contains unlisted ingredients or seasoning.
Business reply on Google
Thank you for taking the time to give us a review, Jam. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The meal price is considered too expensive for the quantity provided.
Business reply on Google
Thank you for taking the time to leave us a review, David. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
The restaurant was dirty and the food was inedible.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Tiffany. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Foreign object in food caused dental damage and posed choking hazard
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Poor customer service and inefficient food pickup process
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Alonzo. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Business closed earlier than the hours listed on their website.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Chrissy. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Business closed earlier than the posted operating hours.
Business reply on Google
We want to make this right. Please contact us at https://www.elpolloloco.com/contact-us with more details. Thank you.
The restaurant failed to inform the customer of unavailable menu items.
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
The chicken burrito contained mostly beans with very little chicken.
Business reply on Google
We're so sorry. Please message us at https://www.elpolloloco.com/contact-us/ with more details. We want to make this right.
Poor food quality and long wait times for chicken.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Long wait times and unprofessional staff behavior at the restaurant.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Long wait times, poor communication, and disruptive maintenance during business hours.
Business reply on Google
We want to make this right. Please contact us at https://www.elpolloloco.com/contact-us with more details. Thank you.
Incorrect order received with poor food quality and loud environment.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.