El Pollo Loco
🍽️ Restaurants · Denver
total experiences
replied on google
Most reported issues
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Experiences
Staff were unprofessional and mocked the customer over the intercom.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken burrito was missing the chicken and cheese.
Business reply on Google
Thank you for taking the time to give us a review, Evelyn. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The meal was missing gravy and lacked sufficient value.
Business reply on Google
Thank you for taking the time to give us a review, Luis. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken was dry and the sides were served cold.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken was dry and bland and the mac and cheese.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Alicia. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us? We value your opinion.
The chicken portions were small and the coleslaw was dry.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken was overcooked and dry and the churros were poor.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Incorrect order with poor food quality and unsealed salsa
Business reply on Google
Thank you for taking the time to leave us a review, Nelly. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
The chicken bowl contained a small portion size and lacked flavor.
Business reply on Google
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to https://www.elpolloloco.com/contact-us/ with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
Long wait times and missing items from a pickup order.
The food quality was poor and items were missing from order.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
The chicken quality is perceived as mediocre and unoriginal.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.