El Pollo Loco
🍽️ Restaurants · Kent
total experiences
replied on google
Most reported issues
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Experiences
A long black hair was found cooked into the chicken quesadilla.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Staff refused to take order at the window after long wait.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Antonio. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Cashiers were disrespectful and provided poor customer service.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Aracely. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Customer was double charged and received poor quality food.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Lyndsey. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details?
Excessive wait times for bone-in chicken orders.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken burrito contained an excessive amount of rice.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
The food quality and authenticity did not meet expectations.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The restaurant lacks menu items and suffers from poor management.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Items missing from order and unhelpful management response
Poor food quality and unresolved billing issues regarding a refund.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken was burnt and the pico de gallo was spoiled.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
The food served was dry and lacked the advertised ingredients.
Excessive forty-five minute wait time at the drive-thru
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
excessive wait time for drive-thru service
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
Burritos were missing chicken and served incorrectly as bowls.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The food quality was poor and the price was too high.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Long drive-through wait times and incorrect order fulfillment.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
orders were not fulfilled in the sequence they were received
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Staff blocked entrance forcing dangerous reverse maneuver into main road traffic
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.