El Pollo Loco
🍽️ Restaurants · Lafayette
total experiences
replied on google
Most reported issues
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Experiences
The restaurant lacks air conditioning, making the dining area uncomfortably hot.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
foreign object found in food bowl
Poor service, missing supplies, and facility maintenance issues at the restaurant.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Staff member provided slow service and incomplete order fulfillment.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Poor service, cold food, and uncomfortable restaurant temperature.
Business reply on Google
We want to make this right. Please contact us at https://www.elpolloloco.com/contact-us with more details. Thank you.
The restaurant repeatedly cancels online orders while appearing open.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The desired shrimp tostada bowl is no longer on the menu.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Employee was rude regarding a promotional offer for a free item
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken was overcooked and the side dishes were flavorless.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Employee falsely claimed the counter was closed to avoid taking orders.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
staff handled food without gloves and returned dropped food to bowl
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Long wait times and poor food quality caused a burn injury.
The restaurant changed the recipe and increased the price of nachos.
The chicken and rice served were dry and poor quality.
frequent order inaccuracies and poor customer service from management
Business reply on Google
We’re so sorry to hear about your recent experience with us J. Food quality, customer service, and cleanliness are top priorities of ours, so we thank you for taking the time to bring this to our attention. If you could please provide these details to us at https://www.elpolloloco.com/contact-us/ to ensure the appropriate actions are taken, we would greatly appreciate it.
frequent missing items from orders and poor food quality
Business reply on Google
Kevin, We’re sorry to hear you had this experience. If you could provide more details for us at https://www.elpolloloco.com/contact-us/ - we’ll do our best to fix this.
excessive wait time and high prices for the food quality
Business reply on Google
We’re so sorry to hear about your experience at this location. If you could please contact us at www.elpolloloco.com/contact with the details you’ve provided above, we would greatly appreciate it.
The food served was dry, bland, and of poor quality.
Business reply on Google
Hi there, We are so sorry to hear about your recent experience and we thank you for taking the time to reach out to us. If you could please contact us at www.elpolloloco.com/contactform with the details of your experience, we would greatly appreciate it. We will do our best to ensure this doesn’t happen in the future and, in return, we hope to regain your trust. Thank you.
Staff included bacon in a vegetarian order despite specific instructions.
Business reply on Google
Hi there, We’re so sorry to hear about your experience at this location. If you could please contact us at www.elpolloloco.com/contactform with the details you’ve provided above, we would greatly appreciate it.
The meal was missing advertised ingredients and lacked seasoning.