El Pollo Loco
🍽️ Restaurants · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Missing items from delivery order and failed refund processing
Business reply on Google
We are sorry that your experience at El Pollo Loco didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at https://www.elpolloloco.com/contact-us. Again, thank you for your feedback!
Excessive wait time in the drive thru line
Business reply on Google
Hi Lisa. We’re so sorry to hear about the long wait time that you experienced. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/ thank you.
frequent order inaccuracies and lack of food availability
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
poor food quality and rude service at the drive-thru window
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The restaurant ran out of chicken during peak dinner hours.
online order was not ready at the scheduled pickup time
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
Long wait times for food caused the customer to miss their break.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The restaurant restroom is unsanitary and staff provide no ordering assistance.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken was burnt and the burrito was excessively watery.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The restaurant is unsanitary with dirty floors and foul-smelling bathrooms.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Customer found a bone in their chicken burrito
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
The meal received did not match the order and was overcooked.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
poor food quality and long drive through wait times
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Dirty dining area and long wait times for cold food.
manager unable to assist with redeeming a promotional code
Business reply on Google
We're so sorry. Please message us at https://www.elpolloloco.com/contact-us/ with more details. We want to make this right.
The family meal contained poor quality macaroni and cheese.
Business reply on Google
We want to make this right. Please contact us at https://www.elpolloloco.com/contact-us with more details. Thank you.
rotten food served and incomplete order received
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
a large cockroach was observed on the restaurant floor
The food served was cold and contained poor quality ingredients.
Business reply on Google
We’re so sorry to hear about your recent experience with us Juliana. Food quality, customer service, and cleanliness are top priorities of ours, so we thank you for taking the time to bring this to our attention. If you could please provide these details to us at https://www.elpolloloco.com/contact-us/ to ensure the appropriate actions are taken, we would greatly appreciate it.
The burrito contained insufficient ingredients and poor quality chicken.
Business reply on Google
We are very sorry to hear about your experience at this location! We always want to be accommodating for every customer and would love it if you could reach out to us at www.elpolloloco.com/contact, so we can look into this for you. Thank you.