El Pollo Loco
🍽️ Restaurants · Meridian
total experiences
replied on google
Most reported issues
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Experiences
The food quality was poor and contained a chicken bone.
The salad contained frozen lettuce and the chicken portion was insufficient.
Business reply on Google
Thank you for taking the time to give us a review, Faith. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Long wait time for food and missing salsa bar
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
Incorrect order preparation, food quality issues, and small portion sizes.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Jonathan. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Small chicken portions, long wait times, and high prices.
Business reply on Google
Thank you for taking the time to give us a review, David. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Food served cold and dry with long wait times
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The food served was old, dry, and hard.
Business reply on Google
Thank you for taking the time to give us a review, Bre. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Incorrect order, long wait times, and poor food quality.
Business reply on Google
Thank you for taking the time to give us a review, Corey. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The restaurant refused to fulfill a large chicken order.
Business reply on Google
Thank you for taking the time to leave us a review, Ronald. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Long wait times, poor cleanliness, and unclear pricing for chicken.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
The food items lacked flavor and the quesadilla was missing cheese.
Business reply on Google
Thank you for taking the time to give us a review, Eliot. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Long wait times, poor cleanliness, and inadequate food preparation.
Business reply on Google
Thank you for taking the time to give us a review, Cassandra. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Long wait times and cold food served to customer
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Sergio. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us? We value your opinion.
Food poisoning, long wait times, poor food quality, and unclean facility.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Mckenna. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
The chicken served was extremely dry and the wait was long.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Excessive wait time for food without prior notification
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced, Stacy. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
Excessive wait time for a single meal due to management issues
Business reply on Google
Thank you for taking the time to leave us a review, Francisco. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Long wait times, missing menu items, and unprofessional staff behavior.
Business reply on Google
Thank you for taking the time to give us a review, Mark. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Excessive wait times, incorrect billing, and poor food quality.
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced, Adam. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
Burrito contained minimal chicken and was prepared incorrectly twice
Business reply on Google
Thank you for taking the time to give us a review, Michael. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.