El Pollo Loco
🍽️ Restaurants · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
The tacos contained very little chicken and were overcooked.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
The burrito lacked the ordered ingredients and contained mostly rice.
customer was double charged and denied a refund by management
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
The restaurant provided an incorrect and incomplete food order.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken portions served were significantly smaller than advertised.
Business reply on Google
We're so sorry. Please message us at https://www.elpolloloco.com/contact-us/ with more details. We want to make this right.
Order was delayed and food was served cold
Business reply on Google
We want to make this right. Please contact us at https://www.elpolloloco.com/contact-us with more details. Thank you.
staff members are rude and unprofessional toward customers
The restaurant served an incorrectly prepared burrito.
Rude drive-thru staff and poorly packaged food order.
The chicken was extremely dry and the guacamole was old.
Customer experienced an excessive twenty-eight minute wait for drive-thru order.
Business reply on Google
We’re sorry to hear you had this experience. If you could provide these details for us at https://www.elpolloloco.com/contact-us/ - we’ll do our best to fix this.
The chicken bowls contained an insufficient amount of avocado.
Business reply on Google
We’re so sorry to hear about your recent experience with us Antony. Food quality, customer service, and cleanliness are top priorities of ours, so we thank you for taking the time to bring this to our attention. If you could please provide these details to us at https://www.elpolloloco.com/contact-us/ to ensure the appropriate actions are taken, we would greatly appreciate it.
Slow service, poor food quality, and intrusive staff behavior.
Business reply on Google
We’re so sorry to hear about your recent experience with us John. Food quality, customer service, and cleanliness are top priorities of ours, so we thank you for taking the time to bring this to our attention. If you could please provide these details to us at https://www.elpolloloco.com/contact-us/ to ensure the appropriate actions are taken, we would greatly appreciate it.
long wait times and incorrect order processing at drive thru
Manager refused to process a refund for a failed transaction
Business reply on Google
Gatlin, we’re so sorry to hear about your experience at this location. If you could please contact us at https://www.elpolloloco.com/contact-us/ with the details, we would greatly appreciate it.
The chicken pieces were small and extremely dry.
Business reply on Google
Detra, we’re so sorry to hear about your experience at this location. If you could please contact us at https://www.elpolloloco.com/contact-us/ with the details, we would greatly appreciate it.
Understaffed location with long wait times and poor cleanliness
Restaurant closed early and restrooms were found in disgusting condition.
Business reply on Google
We truly are very sorry for your previous visit at one of our locations Michelle. We really do want to make this right and hope you can give us another chance. Please reach out to us at www.elpolloloco.com/contact so we can forward this information to the store. Thank you.
Poor food quality and frequent unavailability of menu items and supplies.
Business reply on Google
Jessica S We are so sorry to hear about your recent experience and we thank you for taking the time to reach out to us. If you could please contact us at www.elpolloloco.com/contactform with the details of your experience, we would really appreciate it. We will do our best to ensure this doesn’t happen in the future and, in return, we hope to regain your trust.
Staff provided incomplete order and incorrect food portioning.
Business reply on Google
Jasmine Shaw We’re so sorry to hear about your recent experience with us. Customer service is important to us, so we thank you for taking the time to bring this to our attention. If you could please provide these details to us at www.elpolloloco.com/contactform to ensure the appropriate actions are taken, we would greatly appreciate it. Thanks for your feedback.