El Pollo Loco
🍽️ Restaurants · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Incorrect order received and management refused to provide a resolution.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
The restaurant lacks air conditioning, causing an uncomfortably hot environment.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Incorrect order, raw food, and unprofessional staff behavior.
Business reply on Google
We’re sorry to hear that you weren’t satisfied with your experience, Ana. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at https://www.elpolloloco.com/contact-us with more details? We value your opinion.
Drive-thru staff failed to understand the customer's order.
Business reply on Google
Thank you for taking the time to give us a review, Jason. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Staff charged for a replacement order after an initial error
Business reply on Google
Thank you for taking the time to leave us a review, Ariel. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The tacos contained an excessive amount of onions and cilantro.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The food portions are small and the quality is poor.
Business reply on Google
Thank you for taking the time to give us a review, M.L. We are sorry that your experience at El Pollo Loco didn’t quite match your expectations. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
staff failed to process a company coupon correctly
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The manager displayed rude behavior and lacked helpfulness toward the team.
The chicken tacos were served cold and water was overpriced.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Incorrect order, missing items, and rude staff member.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
The chicken portions are extremely small for the price charged.
The burrito lacked chicken and caused physical stomach discomfort.
Business reply on Google
We're so sorry. Please message us at https://www.elpolloloco.com/contact-us/ with more details. We want to make this right.
The food served was burnt, inedible, and portions were insufficient.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
Poor food quality and incorrect order contents received at drive thru.
Incorrect ingredients and missing items in food order
Business reply on Google
We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue. Thank you.
Long wait times and poor quality, stale food served.
Filthy restaurant with long wait times and missing menu items.
The order was incorrect and the food quality was poor.