El Pollo Loco
🍽️ Restaurants · West Valley City
total experiences
replied on google
Most reported issues
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Experiences
Staff failed to provide a ready order in a timely manner.
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
Drive-thru staff failed to confirm order and provided incorrect items.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Customer waited thirty minutes without being acknowledged by staff.
Business reply on Google
Thank you for taking the time to leave us a review. At El Pollo Loco, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at https://www.elpolloloco.com/contact-us/ with any further comments or suggestions? We hope we can use this to improve in the future.
Incomplete order with poor food quality and incorrect portion sizes.
Business reply on Google
We're so sorry. Please message us at https://www.elpolloloco.com/contact-us/ with more details. We want to make this right.
insufficient chicken portion and poor food quality due to long wait
Business reply on Google
We want to make this right. Please contact us at https://www.elpolloloco.com/contact-us with more details. Thank you.
Business closed earlier than the posted operating hours
Business reply on Google
Thanks so much for bringing this to our attention. Please reach out to us with more details at https://www.elpolloloco.com/contact-us.
The chicken served was overcooked and tough.
Business reply on Google
We want to make this right. Please contact us at https://www.elpolloloco.com/contact-us with more details. Thank you.
The quality of customer service has declined significantly.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
customer was double charged and faced aggressive behavior from staff
The food order took one hour instead of twenty minutes.
Business reply on Google
We’re so sorry to hear about the long wait time that you experienced. Our goal at El Pollo Loco is to provide fast and efficient service, but sometimes it takes longer than expected. We’d appreciate the opportunity to speak further about your experience. You may reach us at https://www.elpolloloco.com/contact-us/. Thank you.
Long wait times and missing items from the order.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to https://www.elpolloloco.com/contact-us/ so we can rectify this issue.
staff ignored customer to socialize while customer waited to order
Business reply on Google
Thanks so much for bringing this to our attention. Please reach out to us with more details at https://www.elpolloloco.com/contact-us.
Customer received burnt chicken and staff refused to provide a refund.
Business reply on Google
Thanks so much for bringing this to our attention. Please reach out to us with more details at https://www.elpolloloco.com/contact-us.
Staff failed to assist with rewards program issues.
Business reply on Google
We're so sorry. Please message us at https://www.elpolloloco.com/contact-us/ with more details. We want to make this right.
Incomplete order and poor quality of food items provided
Business reply on Google
We're so sorry. Please message us at https://www.elpolloloco.com/contact-us/ with more details. We want to make this right.
Staff refused to provide dressing for an improperly prepared salad.
Menu pricing and meal components were not clearly advertised.
Delivery order was canceled due to driver inability to locate address
customer experienced food poisoning after eating shredded chicken tacos