Electronic Parts Outlet
💻 Tech Services · Houston
total experiences
replied on google
Most reported issues
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Experiences
Employees were rude to a customer without technical expertise.
Staff provided incorrect information regarding service availability causing a wasted trip.
Staff and management provided unhelpful customer service.
Staff member refused to assist customer while on break
Business reply on Google
I am so sorry for the experience you had with us. We do have some older folks who work with us. They have a lot of insight to share, but come with some limitations too. I am sorry the interaction went as you described. I hope you will please give us another chance.
Store provided incorrect stock information over the phone
Business reply on Google
I am very sorry for the experience you had with us in July. Our supplier for these had gone out of business and we have since stocked the shelves with a new supply. I am sorry one of our guys gave you wrong information on the phone. We have some new staff who may have misunderstood what you were looking for. We are constantly training staff to improve their ability to assist. I know your time is valuable. Please accept out apologies for the misunderstanding.
The power inverter failed and the store refused a warranty claim.
Business reply on Google
Carlos, I am sorry to hear of your experience with us. We stand behind many of our products. Some however are tricky including power inverters. Many power inverters ranging from small economical ones to very large and expensive ones can be easily damaged from accidentally reversing the leads feeding it with power or overloading which commonly happens when a motor or compressor surge to start. As a long standing store policy, we do not warrant or guarantee these items particularly as we have have no control of how they are used. We are always happy to demonstrate these items prior to purchase upon request.
Staff refused to assist with locating parts promised over the phone.
Business reply on Google
I can't express how troubled we are by your recent experience. We have a fairly extensive collection of capacitors but sometimes holes in the selection depending on purchases made by other individuals needing the same parts. We invite you please try us again and please ask the person answering the phone to put the parts aside for you with your name on them, especially if you are traveling from great distance away.
employees were unhelpful and inattentive to customer needs
Business reply on Google
I can't express how sorry I am for the inconvenience. We have been remarkably understaffed over the last few months which has spread us thin. We have recently added a couple of new faces to alleviate the problem. I do hope you will give us another opportunity to serve you.
The store prices are considered excessively high.
Staff displayed discriminatory behavior toward customers based on race.
Staff provided incorrect parts and failed to assist with locating items.
Business reply on Google
Hi David, I'm really sorry that you feel this way. We're doing our best to work with what limited staff we have to keep the store up and running. If there's anything I can do to help you find the right parts you're looking for please ask for a manager next time you visit. We really appreciate your business, thank you.
Staff member is wearing a face mask incorrectly.
unhelpful staff and disorganized store layout hindered shopping experience
staff failed to provide assistance with component selection
Business reply on Google
Hey Daniel, I appreciate your feedback but I'm really sorry you had a bad experience in our store. Our small business is running on a limited staff due to Covid and if you came in on a busy day we may not have been able to answer every question you had. We try really hard to help everyone while still being able to keep the store open and running. Please call the store at 713-784-0140 and ask for Chris or Rick, one of the store owners. I let them know you may be calling and either of them would be the best person to answer any questions you may have.
The store charges significantly higher prices for small electronic parts.