Enterprise Rent-A-Car
🚙 Rental Cars
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Booked car was unavailable, reservation not transferred, wasted time and money
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Michelle. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Customer waited two hours only to be told no car was available.
Business reply on Google
We're listening and would like to know more, Jennifer. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lynette
Reservation not honored due to no cars available
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Kambri. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
Reserved car unavailable, forced to pay twice at different location
Business reply on Google
Hi Eliseo, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Deceptive website design regarding cookie opt-out options
Business reply on Google
Thank you for your review, R. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Enterprise added unexpected hidden charges and overcharged gift cards.
Business reply on Google
Hi N, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Multiple unauthorized charges and unreturned guarantee on car rental
Business reply on Google
Thank you for your review, VG. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Multiple charges for one rental and unreturned guarantee
Business reply on Google
Hi P, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Car reservation was not honored after long delay and no timeline
Business reply on Google
Thank you for your review, Victor. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Customer arrived to find no cars available for their reservation
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
Car was dirty and smelled bad on two separate occasions
Business reply on Google
Hi Angela. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Received smaller car with less gas, charged twice, and denied promised discount.
Business reply on Google
We sincerely apologize for the experience you had. It's disappointing to hear about the miscommunication and wait time. Your feedback is invaluable, and we’ll address these issues to improve our service. Thank you for bringing this to our attention, and we hope to serve you better in the future. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Make sure to have your rental agreement number and contact information ready! Chris M
Enterprise denied confirmed car rental reservation and refused Uber reimbursement
Rented a damaged and dirty car with an empty tank