Enterprise Truck Rental
🚙 Rental Cars · Boise
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The manager was verbally abusive toward the customer.
Business reply on Google
Hi James, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Incorrect fuel and time charges applied to rental return
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
Rude staff, excessive pricing, and a dirty rental vehicle.
Business reply on Google
Hi Joel, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Customer overcharged for rental and wrongly accused of vehicle damage.
Business reply on Google
Jayde, we'd like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - Drew
Reservation accepted online but no trucks available at location
Business reply on Google
Hello, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by either chat or phone. Please be ready to provide the rental location, reservation number, your contact information and the details. Thank you. - Chris R
Rental truck broke down due to a known mechanical issue.
Business reply on Google
Mr. Gallivan, I would be happy to look into this for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. John
The company adds undisclosed surprise charges to rental agreements.
Business reply on Google
Ryan, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Lynette