Enterprise Rent-A-Car
🚙 Rental Cars · Carolina
total experiences
replied on google
Most reported issues
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Experiences
The final rental cost exceeded the initial quoted price.
Business reply on Google
Hi Celina, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. To discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Slow check-in process and unhelpful staff at the rental counter.
Business reply on Google
Thank you for your review, Bo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Customer was overcharged due to a failure to close the ticket.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Long wait time for a reserved vehicle and unhelpful staff.
Business reply on Google
Thank you for your feedback, Wil. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Reserved vehicle was not available upon arrival causing significant wait time
Business reply on Google
We certainly understand the inconvenience that this may cause. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Many Thanks, -Michael
Enterprise failed to provide a reserved vehicle despite prior confirmation.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Car rental unavailable despite prior confirmation and lack of follow-up.
Business reply on Google
Thanks for your review, Mingze. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Christina
Reserved vehicle was unavailable upon arrival leaving customer stranded
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Danielle. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please email visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Hello Heather, please do not hesitate to share your experience with us. Please use this link www.enterprise.com/en/help/contact.html for more information on how to contact us by phone or chat. Thanks very much. –HH
The rented vehicle lacked security features and was stolen.
Business reply on Google
Hi, I would like to know more about your experience. Please email review@em.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
Staff refused to assist and hung up on customer repeatedly
Business reply on Google
Gabriel, I would be happy to look into this for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
unauthorized credit card charge after deposit was already used for ticket
Business reply on Google
Thank you for taking the time to let us know how we did. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day! Thanks! -Stacy
Business failed to honor rates and provide promised pickup accommodations.
Business reply on Google
Nikki, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The branch is unreachable by phone for reservation assistance.
Business reply on Google
Hi Evel Custom, I would like to know more about your experience so I can help. Please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
The customer was overcharged for their rental vehicle.
Business reply on Google
Awilda, we certainly understand how upsetting it is to encounter unexpected charges and we would be happy to look into your billing concern. Please email us at care@enterprise.com with your contact information, rental agreement or reservation number and the information above. Thank You. - ED
Reservation canceled due to late arrival despite offer to pay
Business reply on Google
Alex, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation number and all the details of your experience. Thanks. -Chris R.
customer unable to contact branch to confirm reservation
Business reply on Google
Amit Rose, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Enterprise failed to refund the full deposit amount after damage repair.
Business reply on Google
Jack L., we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff failed to assist with car return and provided poor service.