Enterprise Rent-A-Car
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Car had a stain on the back seat and a low tire.
Business reply on Google
Hi Gary. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Stranded due to payment issue, lost items, and unreturned calls
Business reply on Google
Hi Kimberly, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
Reserved SUV was cancelled and denied, despite availability
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Rental car infested with ants, business refused to exchange it.
Business reply on Google
Thank you for your feedback, Patricia. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Lack of communication about rental car pickup area closure.
Business reply on Google
We certainly understand the inconvenience that this may cause, Alexandria. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Customer denied reserved car and told to leave by staff
Business reply on Google
Thank you for your feedback, Mark. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Lost custom print transfers left in rental car
Business reply on Google
Thank you for your feedback, Anthony. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Poor service, unhelpful staff, and a car with mechanical issues and cigarette smell.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Khan
Reserved SUV unavailable, customer service sent customer to non-existent cars.
Business reply on Google
Thank you for your feedback, Peyton. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Christopher
Long wait for rental car contract and unusual key photocopy request.
Business reply on Google
Hi Glenn, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Customer did not receive receipt for car rental and cannot contact support.
Business reply on Google
Thank you for your review, A. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Charged for a sedan but received a compact car
Business reply on Google
Thank you for your review, Chris. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Customer waited over two hours for a rental car due to slow service.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car had a flat tire, leading to safety issues and out-of-pocket costs.
Business reply on Google
Hi Shannon. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Rental car broke down, customer charged for pre-existing damage and no follow-up.
Business reply on Google
Hi Jim. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Charged excessive fee for changing car rental drop-off location
Business reply on Google
Thank you for your review, Cameron. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Unexpected hold charge for in-state license
Business reply on Google
Hi Tiffany, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Accused of swearing, denied car after long wait, manager lied about footage
Business reply on Google
Thank you for your review, Eleonora. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Received wrong car class, waited an hour, then got a smoky vehicle
Business reply on Google
Thank you for your feedback, Farah. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Customer stranded due to flat tire and incorrect Uber dispatch.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella