Enterprise Rent-A-Car
🚙 Rental Cars · Des Moines
total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicles were unavailable and staff were rude.
Business reply on Google
Hi Pat, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Marisa
Reserved vehicle was unavailable and staff refused to assist further.
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
The rental vehicle was provided in an extremely dirty condition.
Business reply on Google
Hi lisa, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Drew
Customer unable to reach staff to resolve rental issues.
Business reply on Google
Thank you for your review, Randall. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
reservation cancelled by business due to lack of vehicle availability
Business reply on Google
Thank you for your review, AceRampage. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
unexpected deposit fee charged upon arrival
Business reply on Google
Hi Samantha, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Marisa
Rental extension was charged but not processed in the system
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –KB
Reservation canceled and additional fees added at the last minute.
Business reply on Google
Hello Brandon, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marsa
The business failed to answer calls or return messages.
Business reply on Google
Thank you for your review, Sam. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Customer cannot reach the local office by phone
Business reply on Google
Heather, we would like to look into this further. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Marisa
Reservation cancelled due to lack of vehicle availability and unprofessional staff…
Business reply on Google
Kasey, I would be happy to look into this for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Vehicle contained trash and used medical supplies upon rental pickup.
Business reply on Google
Hi Elaine, I would like to know more about your experience so I can help. Please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Rental car was unavailable and not properly cleaned upon arrival.
Business reply on Google
Heather Smith, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Dirty vehicles provided and failure to provide promised pickup service.
Business reply on Google
Stacey T, we would like to look into this further. Please email care@enterprise.com with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Staff withheld available vehicles for personal use and pressured customer.
Business reply on Google
Melissa , we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
Company falsely accused customer of vehicle damage despite photographic evidence.
Business reply on Google
Cory Fortin, we would like to look into this further. Please email care@enterprise.com with your contact information, your rental agreement number and all the details of your experience. Thanks. -Chris R.
Enterprise location failed to provide a rental car for the customer.
Business reply on Google
Mikendonna Legrande, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email care@enterprise.com with the details above and include your contact information, reservation number and any additional information you’d like to share. - Kayla
Long wait times and failure to provide the reserved vehicle class.
Business reply on Google
Thank you for bringing this to our attention Mr. Karfs. We would like to look into this further. Please email Care@Enterprise.com with your contact information, rental information and all the details above so we can address this situation. Thank you- Michael
staff failed to verify if lost sentimental keys were in vehicle
Business reply on Google
We would like to look into this further. Please email Care@Enterprise.com with your contact information, your reservation/rental agreement number, and all the details of your experience. Please include reference # 161207-000142 in the subject line of your email. Thanks. –Chris R.
Reserved vehicle was unavailable due to a system glitch
Business reply on Google
Nichole Crawford, please see my colleague, Melissa's, response to your email. If you have any additional questions please write to us at care@enterprise.com and reference number 150714-001150. Thank you.-Carol H.