Enterprise Rent-A-Car
🚙 Rental Cars · Honolulu
total experiences
replied on google
Most reported issues
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Experiences
Rental car reservation could not be fulfilled by the company.
Business reply on Google
Thank you for your review, Brandan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Unauthorized charges, double billing, and unsafe vehicle maintenance issues.
Business reply on Google
We would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lisa
customer charged for invisible vehicle damage
Business reply on Google
Thank you for your feedback. We would like to discuss this further, Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Nellie
The business does not provide the advertised pick-up service.
Business reply on Google
Thank you for your review. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. –Kim
Customer charged for rental days despite active insurance coverage
Business reply on Google
We're listening and would like to know more, Shannon. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Long wait times and forced upgrade to a more expensive vehicle.
Business reply on Google
Thank you for bringing this to our attention. I would like to discuss this further with you. Could you please email review@em.com with your reservation and/or rental agreement number(s), contact information, the exact rental location, and the full details so I can best assist you? Thank you. –ML
Staff allegedly stole personal charging equipment left in a rental vehicle.
Business reply on Google
Thank you for your review, Sky On (hiro). If you can provide a few more details, I would be happy to look into this further for you. Please email review@em.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. John
Poor reservation management and inadequate after-hours vehicle return procedures.
Business reply on Google
Mr. Fotheringham, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email care@enterprise.com with your contact information, rental information and all the details above so we can address this situation. Thank you. Chad
unauthorized charges and collection notices sent months after rental completion
Business reply on Google
We're listening and would like to know more, Dianne Y. Please email care@enterprise.com with your contact information, reservation or rental agreement numbers and the details of your experience. Thank you. -Chris R.
The company charges unexpected and excessive fees.
Business reply on Google
Marco, thanks for your feedback. We don’t want you to be surprised by your charges and do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please email care@enterprise.com with your contact information, rental information and all the details above so we can address this situation. Thank you. - CE
insufficient visitor parking spaces available at the location
Business reply on Google
Hi Jamie, I would like to know more about your experience. Please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
Rental vehicle was incorrect size, dirty, and customer service was unresponsive.
Business reply on Google
Hello! I would be happy to look into this for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. -Ebony
Reserved vehicle unavailable and provided car was dirty and damaged
Business reply on Google
Jeffery Krueger, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Incorrect billing charges and unprofessional staff conduct during reservation extension.
Business reply on Google
Hi Molli, I would like to know more about your experience so I can help. Please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. SP
Rental company denied reservation for a full size SUV
Business reply on Google
Thank you for your review, Cindy. If you can provide a few more details, I would be happy to look into this further for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks! - HH
Enterprise failed to provide pickup service and correct rental vehicle.
Business reply on Google
Michele, I would be happy to look into this for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
customer was unable to secure a reserved rental car
Business reply on Google
Patti , we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher