Enterprise Rent-A-Car
🚙 Rental Cars · Jackson
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait time due to lack of available staff
Business reply on Google
We certainly understand the inconvenience that this may cause, Lassie. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
The staff member answering the phone was unprofessional.
Business reply on Google
Thank you for your review, Ashley. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. –Chris R.
Enterprise charged personal account instead of waiting for insurance verification.
Business reply on Google
Hi James, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Michelle
Reserved vehicle was unavailable due to maintenance and pricing issues.
Business reply on Google
Hello Phillip, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Reserved vehicle was unavailable upon arrival at the location
Business reply on Google
Janet F., I would be happy to look into this for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. John
Customer charged extra fee for returning vehicle to original location.
Business reply on Google
Amy, we would like to look into this further. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Reservation cancelled due to lack of vehicle availability and rude staff.
Business reply on Google
Veronica, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email review@ehi.com with your contact information, reservation number and all the details above so we can address this situation. Thank you. - HH
Reserved vehicle was unavailable at the time of pickup
Business reply on Google
Hi Adam , I would like to know more about your experience. Please email review@ehi.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
Personal item went missing from vehicle after drop off
Business reply on Google
Thanks for your comments, Katrina. If there is anything we can do to help, please email care@enterprise.com with your contact information, reservation or rental agreement number and the details above. Thank you. - Lisa S
The company failed to refund the full amount after a charge.
Business reply on Google
Thank you for your review, Harry. If you can provide a few more details, I would be happy to look into this further for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks - HH
customer unable to secure reserved vehicle after multiple attempts
Business reply on Google
Hi Kristy, I would like to know more about your experience so I can help. Please email care@enterprise.com and include the rental location, reservation number and your contact information. Thank you. - Lisa S
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
Sandra Wade, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Location closed without website notice and reservation not honored
Business reply on Google
Thank you for your review, Dennis Bonds. If you can provide a few more details, I would be happy to look into this further for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Customer waited thirty minutes without seeing any staff members.
Business reply on Google
Hello Mr. Keenum, we certainly understand your frustration. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email care@enterprise.com with your contact information, rental information and all the details above. Thank you. - Lisa S
Frequent vehicle shortages, long wait times, and unresolved deposit refund issues.
Business reply on Google
Punkin Pie, thanks for your feedback. We don’t want you to be surprised by your charges and do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please email care@enterprise.com with your contact information, rental information and all the details above so we can address this situation. Thank you. SR
Staff gave away reserved rental car without notifying the customer.
Reservation issues, dirty vehicle, and delayed refund of rental charges.
Business reply on Google
Chris Golden, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
rude employees and failure to follow up on a complaint
Business reply on Google
Hi Mr. Boyd, I would like to know more about your experience so I can help. Please email care@Enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you, Michael
Rental vehicle had a strong odor of marijuana
Business reply on Google
Thank you for bringing this to our attention, Veronica. We would like to look into this further. Please email Care@Enterprise.com with your contact information, rental information and all the details above so we can address this situation. Thank you- David R.
Long wait times and poor vehicle condition upon rental pickup.
Business reply on Google
M Campbell, we would like to look into this further but need some more information. Please email the details of your rental, your contact information, exact rental office, and your reservation/rental agreement number to Care@Enterprise.com. Include reference # 160829-003976 in the subject line of your email. Thank you –Erin