Enterprise Rent-A-Car
🚙 Rental Cars · Little Rock
total experiences
replied on google
Most reported issues
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Experiences
Reserved vehicle was unavailable at the physical location despite corporate confirmation.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, SuperBass23. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
Agent provided poor vehicle selection and displayed rude behavior.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
rental car unavailable and attempted overcharging for reservation
Business reply on Google
Thank you for your review, Kim. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
The rental car was dirty and had expired registration tags.
Business reply on Google
Hi Aja. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Rental reservation was not honored and communication was poor
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Staff failed to honor reservation or assist with finding alternative vehicle.
Business reply on Google
Hi Matthew, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Staff refused service and failed to assist with insurance rental claim.
Business reply on Google
Thank you for your review, Danny. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
The rental vehicle was provided in an unclean condition.
Business reply on Google
Thank you for your feedback, Gail. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Enterprise provided unsafe vehicles and failed to honor rental reservations.
Business reply on Google
Thank you for your feedback, Alyssa. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rental car pickup failed and incorrect fuel charges were applied.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The business failed to answer multiple phone calls from the customer.
Business reply on Google
Thank you for your review, Arkansas. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Jean
Vehicle provided was extremely dirty and unsafe to drive
Business reply on Google
Thank you for your review, L.J.. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
The staff at this location provided rude and arrogant customer service.
Business reply on Google
Hi, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lynette
Vehicle was dirty and facility had a strong mold odor.
Business reply on Google
We would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Staff failed to process promised refund and provided poor communication.
Business reply on Google
Thank you for your feedback, Priscilla. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
unavailable vehicle types and poor interior vehicle cleanliness
Business reply on Google
Thank you for your feedback, Tamra. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The rental company overcharged the customer and failed to issue refunds.
Business reply on Google
Thank you for your feedback, Jim. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
unreliable vehicle availability and poor communication regarding rental reservations
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Many Thanks, -Michael
Staff attempted to solicit fraudulent cash payments and manipulated card transactions.
Business reply on Google
Thanks for your review, Symoan. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Lynette
Manager was rude and failed to provide the reserved vehicle type.
Business reply on Google
Hello Shamel, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by either chat or phone. Please be ready to provide the rental location, rental agreement or reservation numbers, your contact information and the details. Thank you. - Chris R