Enterprise Rent-A-Car
🚙 Rental Cars · Louisville
total experiences
replied on google
Most reported issues
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Experiences
delayed return of customer deposit
Business reply on Google
Thank you for your review, Marcie. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Staff falsely accused customer of vehicle damage and ignored maintenance notes.
Business reply on Google
Thank you for your review, Amy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Reservation cancelled and incorrect payment policy enforced by staff
Business reply on Google
Kevin, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
Rental vehicle was unavailable despite a confirmed reservation.
Business reply on Google
Hello Eric, I assure you it is never our intention to inconvenience a customer and make every effort to accommodate their needs. I'd like to pass your information along to someone who can help, please email review@em.com with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA
Reserved vehicle was unavailable at the rental location
Business reply on Google
Thank you for your feedback, Hunter. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email review@em.com with your contact information, rental information and all the details above so we can address this situation. Thank you. -KB
Unauthorized charges were deducted from the customer's bank account.
Business reply on Google
Samantha, thanks for your feedback. We don’t want you to be surprised by your charges and do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please email review@ehi.com with your contact information, rental information and all the details above so we can address this situation. Thank you, Christina.
Staff allegedly stole personal property and exhibited aggressive behavior toward customer.
Business reply on Google
Jose, I would be happy to look into this for you. Please email review@ehi.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Reserved vehicle was given away and replaced with an inadequate car.
Business reply on Google
Stephanie, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Business opened late and customer experienced significant wait times for vehicle.
Business reply on Google
J W, I would be happy to look into this for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
The staff provided unfriendly and unhelpful customer service.
Business reply on Google
We're listening and would like to know more, Manny. Please email care@enterprise.com with your contact information, reservation number and the details above. Thank you. - Lisa S
Enterprise refused rental due to lack of physical credit card
Business reply on Google
Thank you for your review, Laura. If you can provide a few more details, I would be happy to look into this further for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
The rental vehicles have a persistent smell of smoke.
Business reply on Google
Bobby Rollins, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental car was dirty, smelled of smoke, and had alignment issues.
Business reply on Google
Hi Holly, I would like to know more about your experience so I can help. Please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher