Enterprise Rent-A-Car
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Enterprise refused refund for fuel service option despite returning car full.
Business reply on Google
Thank you for your feedback, Kara. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rental car had a gushing leak from the sunroof during rain
Business reply on Google
Thank you for your feedback, Victor. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rented a faulty car with a constant beeping sound.
Business reply on Google
Hi gene, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Chris M
Received a high-mileage, poorly maintained premium SUV with bald, mismatched tires
Business reply on Google
Thank you for your review, Haris. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Denied company card, then rented car with expired registration
Business reply on Google
We're listening and would like to know more, Phil. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Christina
Unfriendly staff and poor explanation of deposit policies
Business reply on Google
Thank you for your review, Colee. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Customer's headphones were lost after being left in a rental car
Business reply on Google
Thank you for your review, Stephanie. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Customer was misinformed about toll pass and sent to branch with no cars
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Vehicle malfunctions and poor customer service with no follow through.
Business reply on Google
Hi Ryan, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Rental car return to different location was not arranged
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Staff were disrespectful and unhelpful during a system outage
Business reply on Google
Hi Sean, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Vehicle unavailable, tire blowout, and no roadside assistance provided
Business reply on Google
Hi Grant, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Enterprise filed a fraudulent damage claim with no documentation.
Business reply on Google
Hi Lindsay, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Marisa
Charged for pre-existing damage and undisclosed fees
Business reply on Google
Hi Lesley, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Improper parking charges issued to credit card after rental
Business reply on Google
Thank you for your feedback, Cristian. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Reserved car unavailable, long wait, and car had evidence seal tape.
Business reply on Google
Thank you for your feedback, Michael. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Long wait and no assistance with car seat installation
Business reply on Google
Thank you for your feedback, Shannon. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Customer experienced check-in issues, staff misinformation, and a dead key fob
Business reply on Google
Thank you for your feedback, kelly. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
MCO staff refused to help with reservation error, causing extra travel cost.
Business reply on Google
Thank you for your review, Matthew. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Unhelpful staff provided wrong car size and no operating instructions.
Business reply on Google
Thank you for your review, Mary. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina