Enterprise Rent-A-Car
🚙 Rental Cars · Portland
total experiences
replied on google
Most reported issues
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Experiences
Employee threatened customer and unauthorized funds were withdrawn from account.
Business reply on Google
Thank you for your review, Datrieal1. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Inaccurate reservation management and poor communication caused significant travel…
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Customer was incorrectly charged for a toll already paid via EZPass.
Business reply on Google
Thank you for your review, Daniel. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
Rental car was not ready and contained trash.
Business reply on Google
Hi William, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Customer was overcharged for rental duration and received no support.
Business reply on Google
John, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. –MC
Staff ignored customers and provided a vehicle with mechanical issues.
Business reply on Google
Justin, we would like to look into this further. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
The rental vehicle was provided with faulty and unsafe brakes.
Business reply on Google
Lauren, I would be happy to look into this for you. Please email review@ehi.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Rental vehicle had poor maintenance and excessive toll fees.
Business reply on Google
Hi Allan, I would like to know more about your experience. Please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. -Chris R.
Rental car had mechanical issues and staff provided poor customer support.
Business reply on Google
Hi Laura, I would like to know more about your experience. Please email care@enterprise.com and include the rental location, rental agreement number and your contact information. Thank you. -Chris R.
Rental reservation canceled due to driver license policy inconsistency
Business reply on Google
Hi Gabriela, I would like to know more about your experience so I can help. Please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - ED
The business requires a major credit card for vehicle rentals.
Business reply on Google
Hi Heather, I would like to know more about your experience so I can help. Please email care@enterprise.com and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
Location failed to provide advertised pickup and charged extra drop-off fees.
Business reply on Google
Thank you for your review, Christopher Wiley. If you can provide a few more details, I would be happy to look into this further for you. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. JH
Company failed to honor promised price match and ignored follow-up requests.
Business reply on Google
Jonathan, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Lack of shuttle service at the Bangor drop off location
Business reply on Google
Linda Coe, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Manager attempted to revoke loyalty program pricing for rental extensions
Business reply on Google
Biha Walter, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Carol H.
Staff were rude and unhelpful regarding rental options.
Business reply on Google
Trsha Lode, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
The rental price for a one-day drop-off doubled unexpectedly.
customer was overcharged and misinformed regarding rental car fees
Business reply on Google
Mr. Marrinson, I would be happy to look into this for you. Please email care@Enterprise.com with the exact rental location, your reservation and/or rental agreement number(s), contact information, and the full details of concern. Kind regards, Michael
representative provided misleading information regarding fuel charges
Business reply on Google
Mr. Ansari, thank you for sharing your experience with us at our Portland location. We’ll be sure to pass this feedback along to the branch’s upper management. If you would like to discuss this further, please email the details above along with your contact information, the rental office and rental agreement number to care@enterprise.com. -Chris R.
Reservation not honored and lack of promised shuttle service.
Business reply on Google
Joe Maxwell, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Carol H.