Enterprise Rent-A-Car
🚙 Rental Cars · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Enterprise charged hidden excessive mileage fees for a one-way rental
Business reply on Google
Thank you for your review, Robert. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Scammed out of $500, given faulty car, and denied car exchange
Business reply on Google
We're listening and would like to know more, Mariyah. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Customer drove to switch car but no replacement was available.
Business reply on Google
Thank you for your review, Rashaan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Manager was rude and dismissive; car was not properly cleaned.
Business reply on Google
Thank you for your feedback, Isis. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Customer charged for full tank of gas despite using only a quarter
Business reply on Google
Hi Carli, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Rental car had multiple defects, including trunk opening while driving
Business reply on Google
Thank you for your review, Kameko. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Lost cane and neck pillow left in rental car
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Enterprise refused to replace an unsafe rental car without a $500 fee.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Customer left with car key, then received rude and unhelpful service.
Business reply on Google
Thank you for your review, Amy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Charged for pre-existing car damage
Business reply on Google
Thank you for your review, Sarah. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Staff ignored disabled customer, then chastised him for seeking help.
Business reply on Google
Thank you for your feedback, Gene. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff accused customer of having a fake ID due to lack of training
Business reply on Google
Hi Michelle, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Car return location is dark and desolate after 6 PM
Business reply on Google
Hi Gary, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
Astronomical price gouging for car rental during a storm
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Car allocated with high mileage, broken AC, and no replacement offered.
Business reply on Google
We're listening and would like to know more, Avinash. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Jean
Rental car denied due to payment method despite prior reservation.
Business reply on Google
Hi Adriane, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Customer received wrong vehicle and cannot exchange it
Business reply on Google
Thank you for your review, Naveen. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Deposit refund delayed for days, causing credit issues
Business reply on Google
Thank you for your review, Christina. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Unclean car, unapproved car substitution, and poor customer service
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Enterprise SFO refuses National drop-offs despite system allowing it
Business reply on Google
Thank you for your review, Antony. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette