Enterprise Rent-A-Car
🚙 Rental Cars · St Paul
total experiences
replied on google
Most reported issues
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Experiences
Discrepancy between booked price and final bill charged by representative
Business reply on Google
Thank you for your feedback, Nick. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Three hour delay in vehicle availability for a scheduled reservation.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Martino. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Reserved vehicle was unavailable and given to other customers
Business reply on Google
Thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. -Stacy
Poor drop-off logistics caused customers to miss their flights.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Kim
Rental car was unavailable despite a confirmed reservation.
Business reply on Google
Thank you for your feedback, Asmita. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Poor traffic management and unprofessional staff behavior during vehicle return process.
Business reply on Google
Thank you for your review, Ereani. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Inconsistent payment policies and refusal to honor promised military discount.
Business reply on Google
Thank you for your review, Jessica. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
long wait times and lack of reserved vehicle availability
Business reply on Google
We certainly understand the inconvenience that this may cause, Russell. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
debit card payment policy differed from initial customer service assurance
Business reply on Google
Thank you for your review, Paula. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Inefficient check-in, vehicle unavailability, and malfunctioning key fobs.
Business reply on Google
John, please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Car rental reservation was unavailable and service wait times were excessive.
Business reply on Google
Thank you for your review, Elizabeth. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
customer unable to contact location regarding lost property
Business reply on Google
Thanks for your comments, Joe. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Staff provided misleading information regarding insurance and rental requirements.
Business reply on Google
Thank you for your review! Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Enterprise canceled reservation due to overselling and refused one day rental
Business reply on Google
We're truly sorry to hear about your experience, Karen. We understand how frustrating this situation must have been, especially after so many positive years with us. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Enterprise refused debit card payment despite prior verification of reservation
Business reply on Google
Thank you for your review, Randy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
Unauthorized insurance charges and failure to provide the reserved vehicle size.
Business reply on Google
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Customer received a smaller vehicle class than the one reserved.
Business reply on Google
Thank you for your review, Benjamin. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Long wait time due to consolidated rental car lines
Business reply on Google
We certainly understand the inconvenience that this may cause. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
Reserved vehicle was unavailable resulting in a long wait time.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Long wait times and overcharging for a downgraded rental vehicle.
Business reply on Google
Thanks for your review, Jacob. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Isabella