Enterprise Rent-A-Car
🚙 Rental Cars · Tampa
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Rental car company left customer stranded due to payment issue
Business reply on Google
We're listening and would like to know more, Ryan. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Christina
Enterprise did not honor the contract for waiving the deposit.
Business reply on Google
Hi ImmaBee, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Lost uniform pants and sunpass left in rental car
Business reply on Google
Thank you for your feedback, Jessi. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Roadside assistance and airport staff were unhelpful, provided wrong vehicle.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Difficulty finding location and rude staff at car rental return
Business reply on Google
Thank you for your feedback, Jenanne. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rented a vehicle overdue for maintenance, raising safety concerns.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Customer sent to multiple locations and denied suitable vehicle
Business reply on Google
Hi Osuave, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Vehicle broke down, waited for roadside assistance, and was charged a fee.
Business reply on Google
Thank you for your review, Mike. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Customer spent three days trying to contact support for vehicle issues.
Business reply on Google
Thank you for your review, Edward. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Car pickup was terrible, key fob missing, and screen not connecting.
Business reply on Google
Thank you for your review, Cesareo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Charged for roadside assistance and extra fees due to maintenance failure
Business reply on Google
Thank you for your review, C. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Customer racially profiled and accused of damaging rental car
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Staff attempted to charge for false damage and was rude
Business reply on Google
Hi David, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Customer was asked too many questions and argued with about rental terms.
Business reply on Google
Thank you for your review, J. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Enterprise failed to honor car rental reservation and provided poor service
Business reply on Google
Hi Olga, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Rude staff, unsafe vehicle, and denied replacement vehicle
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Customer wrongly blamed and charged for pre-existing car damage
Business reply on Google
Thank you for your feedback, Earle. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Staff member was rude and dismissive; vehicle was not clean.
Business reply on Google
Thank you for sharing your experience, Allison. We sincerely apologize for the service you received and the condition of the vehicle. This feedback is crucial for us to improve. We value your loyalty and are committed to ensuring a better experience in the future. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Improperly charged for mileage and given unsafe vehicle
Business reply on Google
Thank you for your feedback, Paul. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Long wait for a replacement car; received a damaged, smoky vehicle.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie