Enterprise Rent-A-Car
🚙 Rental Cars · Wilmington
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor vehicle selection, unexpected charges, and long wait times for service.
Business reply on Google
We're sorry to hear about your experience, Penny. We strive for excellent service and appreciate your feedback. Your comments will help us improve our selection and service. To speak with us further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Michelle
Customer experienced racial discrimination and refusal of service by staff.
Business reply on Google
Thank you for your review, B. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Marisa
Customer charged for pre-existing vehicle damage and faulty repairs.
Business reply on Google
Hi jasmine, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Drew
Customer was unfairly charged for vehicle damage they did not cause.
Business reply on Google
Thank you for your feedback, Devin. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Vehicle had smoke odor, alignment issues, and unexpected credit card hold.
Business reply on Google
Hi P. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Customer denied rental due to inconsistent documentation and poor staff service.
Business reply on Google
Thank you for taking the time to let us know how we did. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day! -Stacy
Online reservation system fails to reflect actual local vehicle availability
Business reply on Google
Thanks for your review, Andrew. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Isabella
Unexpected higher deposit amount required than stated online
Business reply on Google
Hi, Dahryus. we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Many thanks, -Natalie
Staff provided poor service and incorrectly charged for an extra day.
Business reply on Google
Thanks for your review, William. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. -Chris R.
excessive wait times and poor vehicle condition and fueling policies
Business reply on Google
Thank you for your review, George. If you can provide a few more details, I would be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html with your contact information, your reservation or rental agreement number and the details of your experience stated above. Christina
Manager provided poor service and failed to process promised refund
Business reply on Google
Jessica, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. Thank you Jean
Reservation was missing and staff provided no assistance finding a replacement.
Business reply on Google
Party Police, I assure you it is never our intention to inconvenience a customer. I'd like to pass your information along to someone who can help. Please email review@em.com with your contact information, rental information and all the details above so we can address this situation. Thank you. -MC
Staff and management were rude and refused to provide a rental.
Business reply on Google
K L, we would like to look into this further. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff refused car rental and failed to provide company policy documentation.
Business reply on Google
Thanks for your comments, Qiyang. If there is anything we can do to help, please email review@em.com with your contact information, reservation numbers and the details. Thank you. - Lisa S
Rental vehicle had smoke odor, dirty windshield, poor audio, and low fuel.
Business reply on Google
Thank you for your review, Chuck. If you can provide a few more details, I would be happy to look into this further for you. Please email review@em.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks -ML
Rental vehicles provided were dirty and in poor mechanical condition.
Business reply on Google
Kadara Mosley, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Rental denied due to unresolved billing dispute despite payment being made
Business reply on Google
James C, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Enterprise staff lied about vehicle availability to force an upsell.
Business reply on Google
Lauren Miller, we would like to look into this further. Please email care@enterprise.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Long wait times and dirty, poorly maintained rental vehicles provided.
Business reply on Google
Thank you for your review, Shemma. If you can provide a few more details, I would be happy to look into this further for you. Please email Care@enterprise.com with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 160826-003679 in the subject line of your email. Thanks. –Nicole
customer was overcharged for gas and refund was not processed
Business reply on Google
Thank you for your review, Kathy. If you can provide a few more details, I would be happy to look into this further for you. Please email Care@Enterprise.com with your contact information, your reservation/rental agreement number, and the details of your experience. Please include reference # 160624-001865 in the subject line of your email. Thanks. –Shane