Exclusive
💻 Tech Services · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Technician damaged the motherboard during a battery replacement attempt.
Business reply on Google
We stand behind all of our repairs and warranty our work. You came to us for a battery replacement, and in order to replace a battery, the old battery must be removed and replaced with the new one. That is a standard part of the repair process. If you experienced an issue with your phone after we serviced it, you should have brought it back to us so we could properly inspect the device and determine what happened. Unfortunately, you chose to take the phone to Apple instead. Once another party has opened or worked on a device, Apple may refuse to service or diagnose it. We wish you had brought the phone back to us first. We would have been happy to inspect the device and address the issue under our warranty if it was related to our repair. We stand behind our work and always give our customers the opportunity to bring their devices back to us so we can make things right.
Staff provided poor customer service and displayed an unprofessional attitude.
Business reply on Google
We’re sorry to hear about your experience. At our business, we strive to provide the highest level of customer service and ensure every customer leaves satisfied. We sincerely apologize that we fell short of your expectations. We’d appreciate the opportunity to learn more about what happened and see how we can make things right. Please feel free to give us a call and ask for Amir directly 7734064898 We value your feedback and would welcome the chance to resolve this matter. Thank you for bringing this to our attention.
Employee exhibited unprofessional and rude behavior toward customers.
Business reply on Google
Sorry dream about your experience at exclusive my name is Mike and I’m store manager please give me a call and we can resolve whatever the issue may be
The business damaged the phone during a screen repair service.
Business reply on Google
I am upset with the bad experience you had with us. Hopefully you can come again and we will be able to make it up to you. Thank you for giving us a shot hopefully we see you again soon!
Store attempted to steal customer phone and charged full repair price
Business reply on Google
I am sorry for your bad experience with us! We tag up phones with the name of the person who is getting it repaired. If the customer does not know or remember the name they have given us for their phone we can not give it to them, especially if they come back to pick up their phone weeks later! We do that so not just anyone can pick up phones from us that is not theirs! I’m sure you wouldn’t want me to just give your phone to just anyone. Hopefully the repair works like a charm!
phone screen repair failed and store refused refund or replacement
Business reply on Google
Hello! I’m sorry to see you have given us a bad review! So we do give warranty with are screen repairs but unfortunately it does not cover physical damage (crack on the screen). If you brought your screen in when it was freezing before the crack we would have been able to service your phone and get it back to 100%. Thank you for being honest and including it being “cracked” in the review. Hopefully we get to see you again soon to make it up to you!
Staff refused to accept a printer after initially quoting for it.
Business reply on Google
Hello I’m sorry to see you have given us a bad review! I hate to see that you have had a bad experience with us, hopefully we get to see you again to make it up to you!
Technician allegedly stole a camera component from the customer's phone.
Business reply on Google
I’m sorry to see you have had a bad experience with us. Hopefully we get to see you again to make it up to you!
The repaired screen cracked again after one week of use.
Business reply on Google
I’m sorry to see you have given us a bad review. I would like to hear how you would of liked us to handle this situation. We fix phones at such a discounted price that we can not afford to repair your phone twice for the price of one. I’m glad to see you were honest in including that we tried “to give you a discount on another screen” that is really the best we can offer!
Repair took longer than promised with no communication from the business.
Business reply on Google
I’m sorry to see you have given us a bad review! We have greatly improved since then and hopefully we can make it up to you in your next visit!
Poor quality screen repair and long delays for iPad service
Business reply on Google
Unfortunately we dont offer ipad repairs. You must have the wrong location. Managment
Replacement screen cracked shortly after repair despite protective case usage.
Business reply on Google
I’m sorry to see you have give us a bad review. Hopefully we see you again and give you a change of heart. Thank you so much for bringing this to our attention and we have improved so much since then!