Exotic Car Collection by Enterprise
🚙 Rental Cars · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Rental car malfunctioned during trip and refund was denied
Business reply on Google
Hi Don, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lynette
Car oil cap left off, causing smoking and no replacement
Company charged additional taxes and fuel fee despite full tank
Business reply on Google
Hi Tanya, we would like to look into your billing concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Michelle
Car broke down, no replacement, forced to drive unsafe vehicle
Business reply on Google
Hi Sheree, we would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Cars were dirty and return service was poor.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Charged $400 for returning car 80 miles away
Business reply on Google
Thank you for your review, Alvaro. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Car rental counter closed, no cars available as instructed.
Business reply on Google
Thank you for your review, Brian. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
Charged for extra day despite returning car an hour late
Business reply on Google
Thank you for your review, Richard. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Staff member was nasty and made false accusations.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Car had brake noise and was not clean
Business reply on Google
Thank you for your feedback, Gursimran. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.nationalcar.com/en/support/contact-us.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Jean
Debit card not accepted, charged twice, and stranded for 7 hours
Business reply on Google
Hi Gabriel, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team so we can address this situation. Thank you. - Drew
Charged an hour rate for 37 minutes late return
Business reply on Google
B, we appreciate your feedback and are sorry to hear about your experience. We strive for excellent service and will address your concerns regarding the late return charge and customer service response. Your loyalty is important to us, and we aim to improve moving forward. Thank you for sharing. Please visit this link if you need further assistance: www.nationalcar.com/en/support/contact-us.html. CM
Lack of communication regarding car availability and pricing
Business reply on Google
Yvonne, thank you for your feedback. If you would like to discuss this further, please visit www.nationalcar.com/en/support/contact-us.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. -Chris M
Executive Area membership offers no additional benefits
Business reply on Google
We're listening and would like to know more, Nefer. At your convenience, please visit www.nationalcar.com/en/support/contact-us.html to contact us by phone or chat. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. – Lisa S
Customer repeatedly overcharged for car rental and coverage
Business reply on Google
Thank you for your review, Serhat. If you can provide a few more details, I would be happy to look into this further for you. Please email review@em.com with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - DR
Customer charged for full tank replacement despite returning car 3/4 full
Business reply on Google
Jason, we would like to look into this further. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Isabella
Poor directions, no rental agreement, and wrong car features.
Business reply on Google
Liza, we would like to look into this further but need some more information. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Rental cars broke down, stranding customer in unsafe area for hours
Business reply on Google
Mike, we would like to look into this further. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Car rental price doubled unexpectedly after pickup
Business reply on Google
J, I would be happy to look into this for you. Please email review@em.com with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Rental car company tried to charge for pre-existing damage
Business reply on Google
John, we would like to look into this further. Please email review@ehi.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.