Extended Stay America Select Suites- Jackson - North

Business reply on Google

Your arrival should have been the beginning of a comfortable stay, not the start of such a frustrating experience. We understand how disappointing it was to arrive with confirmed rooms only to find they were no longer available, especially with the additional issues you encountered afterward. We appreciate you taking the time to share what happened and wish you all the best in your future travels. Sincerely, Hotel Management

Business reply on Google

Dear Raed, We are sorry your experience did not get off to a welcoming start. A friendly greeting and courteous service at check-in are important, and we understand why your interaction at the front desk left you disappointed. We are also sorry that the room type you reserved was unavailable and that the alternative room did not meet your expectations. Your comments are concerning and are shared with our team for review. We appreciate you taking the time to share these details. While we are glad you had a more positive interaction with another member of our front desk team, we regret that your overall experience led you to leave before your stay began. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management

Business reply on Google

Dear Angel, We are sorry to hear about the frustration you experienced during your stay regarding housekeeping and the information shared about room servicing and linen requests. We understand how disappointing it must have been when the experience did not match what you were expecting. At Select Suites, housekeeping is provided on a bi-weekly basis for extended stays, with additional services and linen exchange available upon request for a nominal fee. We also recognize your concerns regarding how these details were communicated, and this will be addressed with our team to improve clarity going forward. We hope you will consider giving us another opportunity to provide a far more positive stay in the future. Sincerely, Hotel Management

Business reply on Google

Dear Troy, We are very sorry to hear about your experience and regret the disruption you encountered regarding your reservation upon arrival. We understand how difficult and inconvenient this situation must have been and the impact it had on your travel plans. Your comments regarding reservation handling and after-hours availability have been noted and will be reviewed with the team to help improve clarity and coordination in similar situations. We regret that we were not able to accommodate you as expected and hope there may be an opportunity in the future to provide a more positive experience. Sincerely, Hotel Management

Business reply on Google

Dear Shawn, We are sorry to learn about the frustration you experienced during your stay. We understand how disappointing it can be when the accommodations provided do not align with the expectations created at the time of booking, particularly when traveling with multiple guests. We also regret that aspects of the room did not meet your accessibility needs as anticipated. Your comments have been shared with the appropriate team as we continue focusing on clear communication and consistency in the accommodations provided to our guests. We appreciate you taking the time to share your feedback and hope to have the opportunity to provide you with a more favorable experience in the future. Sincerely, Hotel Management

Business reply on Google

Dear Cody, We are truly sorry to hear about the frustration and stress you experienced after your long drive. We understand how disappointing it must have been to arrive expecting a confirmed stay and then face difficulty with the reservation process and delays at check-in. Situations like this can be especially upsetting when travel plans are already exhausting, and we regret the impact it had on your experience. At the same time, reservation and system discrepancies can occasionally occur, particularly with third-party or advance bookings, and our teams work to address them as quickly as possible when they arise. Your feedback regarding communication and guest support has been shared with management for review to help strengthen our service moving forward. We appreciate you taking the time to share your experience and hope you may consider giving us another opportunity in the future. Sincerely, Hotel Management

Business reply on Google

Dear Santhia, We’re very sorry to hear about your experience and regret the situation you encountered upon arrival. Being unable to access your reservation and not receiving a clear explanation is concerning, as these matters should be handled with clarity and proper communication. We also regret the difficulty you described with after-hours assistance, as guests should have reliable access to support when needed. Your feedback has been shared with our front desk and leadership teams to review reservation handling and overall service availability. While we appreciate your past stays with us, we regret that this experience has left a negative impression. Sincerely, Hotel Management

Business reply on Google

Dear Guest, We’re very sorry to read about your experience and regret the serious issues you’ve raised regarding your stay. The billing concerns you described, including the charges made after your departure and the matter involving your security deposit, are taken very seriously and do not reflect the standards we aim to provide. We also regret the difficulties you experienced when attempting to resolve this situation. Your comments have been shared with our leadership team for review to help ensure greater clarity and consistency in billing and follow-through. We appreciate you bringing this to our attention and hope to have the chance to restore your confidence in the future. Sincerely, Hotel Management

Business reply on Google

Dear Lamirica, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management

Business reply on Google

Dear Guest, Thank you for sharing your experience with us. We are truly sorry for the inconvenience you faced upon arrival and understand how frustrating it must have been not to receive the room type you expected. While we make every effort to honor specific room requests, there are instances when the requested accommodation is not available at the time of arrival. We are also sorry to learn about the cleanliness and scent issues you encountered, as this does not reflect the level of comfort and care we strive to provide. Your observations about the room condition and signage are appreciated and will be reviewed with our team to ensure improvements are made. We value your perspective and thank you for bringing these matters to our attention. We hope you will allow us another opportunity to provide you with a more pleasant and seamless experience in the future. Sincerely, Hotel Management

Business reply on Google

Dear Allie, We sincerely regret the experience you and your husband encountered during your stay. Please accept our apologies for the confusion regarding utility charges, miscommunication about reservations, and the interaction with our staff. This is not the level of service we strive to provide. Your feedback is valuable in helping us provide a better guest experience, and we truly hope to welcome you back under improved circumstances. Sincerely, Hotel Management

Business reply on Google

Dear Anastasiia, We sincerely apologize for the inconvenience and frustration caused by the lack of staff availability during your late-night arrival. This is not the standard of service we strive to provide. We understand how upsetting it must have been to find the front desk closed and to receive insufficient assistance. Your feedback highlights areas where we must improve communication and operational procedures to ensure this does not happen again. We appreciate your comments and hope for the opportunity to restore your trust in the future. Sincerely, Hotel Management

Business reply on Google

Dear Christy, We are sorry to learn about your disappointment regarding the upkeep and a few oversights in your room and for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. Please know that we keep the dishware at our front desk, and our team is happy to deliver it to your suite for a minimal fee. We have shared your comments with our team so such lapses do not happen again. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management