Extended Stay America Suites- Madison - Junction Court
🏨 Hotels & Travel · Madison
total experiences
replied on google
Most reported issues
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Experiences
The hotel rooms are not being cleaned properly.
Business reply on Google
Dear Traci, We are sorry to learn that your visit did not meet your expectations and that certain aspects of your stay caused concern. Maintaining a welcoming and well-kept environment is important to us, and we regret that your observation did not reflect that standard. Your comments have been noted and will be shared with the appropriate team. We appreciate you bringing this to our attention, as guest input helps guide improvements. We value your perspective and hope for the opportunity to provide a more positive experience in the future. Sincerely, Hotel Management
staff fails to address illegal smoking in guest rooms
Poor room cleanliness, unreliable amenities, and unavailable staff.
presence of roaches and strong odors in the hotel rooms
Unauthorized room entry and poor staff response regarding safety concerns
Business reply on Google
Dear Mariah, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management
Lack of internet, poor cleanliness, and missing basic room amenities.
Luggage carts are frequently missing and management fails to address it.
Business reply on Google
Dear Mostafa, We apologize for the inconvenience you experienced with the cart availability during your stay. Your feedback is important to us, and we regret falling short of your expectations in addressing this issue promptly. Please know that we take your concerns seriously and will address the issues and improve our services. We value your loyalty and hope you wll consider giving us another chance to provide a better experience in the future. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more enjoyable stay. Sincerely, Hotel Management
inadequate security and unhelpful front desk staff
Business reply on Google
John, thank you for your constructive review. We are sorry for the unpleasant experience you had with us and apologize for the unprofessional behavior of our front desk associate. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Staff provided incorrect room and refused a refund for the error.
Business reply on Google
Clayton, thank you for staying at our hotel. We are sorry for the reservation issue you encountered and regret you did not have a positive experience with our associates. We understand your frustration and have shared your feedback with the appropriate teams so that we can better serve our future guests. We hope you will visit us again in the future so that we can provide you a room that best meets your needs. Sincerely, Hotel Management
Unsanitary room conditions, broken toilet, and missing fire safety equipment.
Business reply on Google
Dear John, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Unhelpful staff failed to provide basic room amenities and information.
Business reply on Google
Kirstina, Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Dated rooms, overwhelmed staff, poor amenities, and limited television quality.
Room cleaning, electrical fire hazard, dirty water container, and poor soundproofing.
Theft of personal property and poor room cleanliness and maintenance.
Unsanitary room conditions, plumbing issues, and poor staff responsiveness.
The hotel room was not cleaned prior to guest arrival.
Staff incompetence and unprofessional conduct led to guest eviction.
The hotel rooms are dirty and poorly maintained.