Extended Stay America Premier Suites- Boise - Meridian
🏨 Hotels & Travel · Meridian
total experiences
replied on google
Most reported issues
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Experiences
Hotel charged extra fees for early checkout without providing written policy.
Business reply on Google
We understand how frustrating it must have been to encounter an unexpected billing concern while dealing with a personal emergency. Reservation terms and rate adjustments can vary depending on the length of stay and the agreed booking terms, and we encourage guests to review those details at the time of booking. We appreciate you sharing your experience, and your comments regarding the communication you received will be shared as we continue working to provide clear and consistent service. Thank you for your feedback. Sincerely, Hotel Management
Hotel demanded additional payment despite full prepayment via third party site.
Business reply on Google
Dear Samanta, We are sorry to learn that the check-in experience and questions surrounding the reservation charges left you feeling frustrated. We understand how upsetting unexpected billing concerns can be, particularly after making arrangements through a third-party booking platform. We regret any confusion regarding the balance due and appreciate you bringing this matter to our attention. Feedback such as yours underscores the importance of clear communication and helps us identify opportunities to improve the guest experience. Thank you for sharing your concerns. Sincerely, Hotel Management
Customer charged additional fees despite full payment through third party.
Business reply on Google
Dear Morgan, We are sorry to hear that there was confusion regarding the charges associated with your reservation. We understand how frustrating billing concerns can be. Reservations made through third-party booking channels are subject to the rates, taxes, and terms established at the time of booking. We appreciate you sharing your experience, as feedback such as yours helps highlight opportunities for clearer communication regarding reservation details and associated charges. We hope this experience won't deter you from considering another stay with us in the future. Sincerely, Hotel Management
Staff entered room and removed personal medication without authorization.
Business reply on Google
Dear William, We acknowledge your concerns regarding your room being accessed and your missing items, including your medication. Guest privacy and security are very important to us. We are sorry for any distress you've experienced. We will discuss this with the appropriate team member, and we appreciate you letting us know. Thank you for staying with us, and we hope to have another opportunity to provide you with the outstanding stay you deserve. Sincerely, Hotel Management
The hotel rooms are not being cleaned properly.
Business reply on Google
Dear Gerardo, We are dedicated to ensuring a clean and comfortable environment for all our guests, and we regret to learn that your experience did not align with these standards. Please be assured that our housekeeping services are conducted weekly to uphold guests' privacy and to minimize any potential disruption while still meeting our service expectations. We would be more than willing to provide fresh linens and any additional resources necessary to enhance your stay. We sincerely apologize if this was not communicated effectively during your time with us, as our primary objective is to foster both convenience and comfort for every guest. Thank you for taking the time to share your feedback. Sincerely, Hotel Management
Management failed to process a promised refund for a billing error.
Business reply on Google
Dear Eliza, We regret to hear that your experience regarding the billing matter did not meet expectations. We understand how frustrating it can be when there is confusion surrounding charge adjustments and processing timelines. While refund processing times may vary depending on banking institutions, we apologize for any misunderstanding regarding the information provided during your stay. We also appreciate you bringing your concerns regarding communication and follow-up to our attention. Our team strives to provide professional and attentive service to all guests, and your feedback has been shared internally. Thank you for taking the time to share your experience with us. Sincerely, Hotel Management
Front desk attendant refused to answer phone for refund verification
Business reply on Google
Dear Nallely, We sincerely regret the frustration and inconvenience you encountered while attempting to resolve your refund request. Providing prompt and professional assistance is our top priority, and it is disappointing to learn that your interaction with our front desk team left you feeling unsupported during an already stressful situation. This experience does not reflect the level of hospitality and attentiveness we strive to deliver to every guest. Please know that your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Thank you for taking the time to share your concerns regarding your recent experience. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management
poor amenities, unhelpful staff, and inadequate breakfast offerings
Business reply on Google
Dear Tami, We are sorry your experience was not as seamless as it should have been. We aim to provide a comfortable and efficient stay for all guests, and we regret that the overall experience did not meet expectations, particularly with how amenities and services are provided. Our breakfast is offered as a grab-and-go option, intended to provide a quick start to the day. Your comments will be shared with our team so we can focus on improving both service and overall consistency. We appreciate you taking the time to share your experience, as it helps highlight areas where improvements can be made. Sincerely, Hotel Management
The hotel room lacked basic amenities and had poor quality furniture.
Business reply on Google
Dear Guest, We are sorry that the room setup did not meet your expectations, especially the in-room amenities and the basic bathroom supplies. We are reviewing these details to support guest comfort better. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely, Hotel Management
Inadequate accessibility features, poor amenities, and frequent elevator outages.
Business reply on Google
Dear Stephen, Thank you for taking the time to share your thoughts on your extended visit. We appreciate your recognition of the team’s courteous assistance during your stay. We understand how frustrating it can be when amenities and room features do not function as expected, particularly over a longer period. Concerns related to maintenance response and facility reliability are especially important and can greatly affect daily comfort and independence. Your experience has been carefully noted and will be shared with the appropriate team to better understand where improvements are needed. Feedback like yours is valuable in helping us evaluate how well we are meeting guest needs. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Poor maintenance, lack of amenities, and suspicious activity on hotel premises.
Business reply on Google
Dear Tony, We are genuinely sorry for the frustrations you experienced during your extended stay. Some issues you raised, like the shower delay and supply requests, reflect service gaps that shouldn't have occurred. Please know we take all concerns seriously and are actively reviewing these internally to ensure better communication and responsiveness from our team. Regarding your billing concern, we understand your disappointment, though rate structures are clearly outlined at check-in. As for your safety concerns, we regularly cooperate with authorities and maintain policies to ensure a secure environment for all guests. Your experience isn't what we strive for, and we hope you'll consider giving us another chance to provide the comfort and care you deserve. Sincerely, Hotel Management
Front desk staff was rude and lied about room availability.
Business reply on Google
Dear Dylan, We’re truly sorry for the frustration and disappointment you experienced. It’s clear that we did not provide the level of service or communication you deserved, and we regret that your concerns were not handled with the transparency and care you deserved. Your feedback is being taken seriously and will be shared with our team to prevent this from happening again. We understand your decision and appreciate you taking the time to share your experience. We hope you’ll consider giving us another chance to provide a more accommodating stay in the future. Sincerely, Hotel Management
The hotel room was dirty and lacked basic amenities.
Business reply on Google
Dear Pattie, Thank you for your feedback. We strive to provide our guests with all the comforts of home, so we are disappointed that we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. Regarding the pet fee, we apologize for any inconvenience this may have caused. We aim to be transparent, and our policy is available on our website to help you make an informed decision. We hope you will consider giving us another opportunity to provide you with a much better visit. Sincerely, Hotel Management
The hotel rooms are dirty and breakfast options are inadequate.
Business reply on Google
Dear Eric, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. We understand your frustration and concerns, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the city area. Sincerely, Hotel Management
Unsanitary room conditions, poor service, and inadequate hotel amenities.
Business reply on Google
Dear Hannah, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your stay did not meet expectations. Cleanliness, guest service, and comfort are all priorities for us, and it’s clear we fell short in several areas during your visit. Please know that our housekeeping service to guests staying eight or more nights, respecting their privacy of home-like living. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. Your comments about staff responsiveness and the breakfast options have also been noted for review. We appreciate you pointing out what worked well, such as the refrigerator and amenities, but we regret that your experience was disappointing overall. Your feedback will be shared with our team so we can improve for the future. Sincerely, Hotel Management
The hotel room had a foul odor and poor breakfast options.
Business reply on Google
Dear Noelle, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our accommodations and breakfast options. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisfying experience if your travels bring you back to the city. Sincerely, Hotel Management
inaccurate pricing, poor room maintenance, and inadequate breakfast offerings
Business reply on Google
Dear Lauren, We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing these matters to our attention. We are particularly concerned to know about the price discrepancy you encountered. We understand how frustrating this can be and are reviewing our booking and billing procedures to ensure this does not happen again. Further, we regret to learn about the issues you experienced with the room. Maintaining clean and functional rooms is our top priority, and we are addressing these concerns with our housekeeping and maintenance teams to prevent future occurrences. We understand the inconvenience this caused you and sincerely apologize for the discomfort. We value your patronage and would like to regain your trust. Please return. Sincerely, Hotel Management
Poor accessibility, lack of housekeeping, and inadequate breakfast offerings.
Business reply on Google
Dear Guest, Thank you for being our guest and sharing your valuable feedback. We extend our sincerest apologies for the housekeeping issues you encountered and regret the disappointment caused by our grab-and-go breakfast offerings. Please note that our housekeeping services are tailored to guests staying more than eight nights, with the intention of respecting their privacy and minimizing disruption. Nevertheless, we are committed to providing fresh linens and accommodating any additional requirements to enhance your stay. If there was any miscommunication regarding our services during check-in, we offer our apologies. Furthermore, your feedback will be communicated to the relevant management to understand our guests' breakfast preferences better, thus aiding in the formulation of future options. We aspire to have the opportunity to elevate your experience in the event of your return to the city. Sincerely, Hotel Management
multiple hotel rooms were found to be dirty and unsanitary
Business reply on Google
Dear clayton, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience. Sincerely, Hotel Management
Hotel lacks advertised amenities and provides poor room service and facilities.