Extended Stay America Suites- Nashua - Merrimack
🏨 Hotels & Travel · Merrimack
total experiences
replied on google
Most reported issues
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Experiences
Unsanitary room conditions and unauthorized early departure fees charged by hotel.
Business reply on Google
We understand how disappointing it was to leave your stay with so many concerns about the room and your overall experience. Your room should have been clean and in good working order from the moment you arrived, and we are sorry that the condition of the room and property did not provide that experience. We also understand your frustration regarding the charges at check-out and appreciate you sharing your feedback. We are sorry your visit left you with this impression, and we wish you the very best in your future travels. Sincerely, Hotel Management
The hotel failed to provide the advertised breakfast options.
unsanitary room conditions and failure to provide promised refund
Business reply on Google
Dear Marie, We are truly sorry to hear that your stay was so disappointing and that several aspects of your visit did not meet expectations, particularly the condition of your accommodations, maintenance concerns, and the discomfort this caused at the start of your trip. We also regret the frustration regarding room availability, in-room provisions, and the confusion around the adjustment discussed during your stay, and we understand how upsetting this situation must have been. While certain limitations can occasionally impact operations, the experience you described is not what we aim to deliver. We sincerely apologize for the inconvenience and lack of comfort you encountered. Your feedback has been shared with the team for careful review so we can better understand and address these concerns. We appreciate you bringing this to our attention and hope you may consider giving us another opportunity in the future for a more comfortable stay. Sincerely, Hotel Management
Room lacked hot water, provided dirty towels, and contained damaged furniture.
Business reply on Google
Dear Dylan, Thank you for taking the time to share your feedback. We sincerely apologize that your visit did not provide the comfort and quality you expected. The concerns you described regarding the room condition and lack of properly prepared amenities are disappointing to hear and do not reflect the standards we strive to maintain for our guests. We understand how frustrating this experience must have been for you and your wife, especially during a weekend getaway. Your comments have been shared with the appropriate team for immediate review and improvement. We appreciate your feedback and hope you may consider giving us another opportunity to provide a much better experience in the future. Sincerely, Hotel Management
The hotel room was unsanitary with urine odors and bodily fluids.
Manager harassed guest and acted unprofessionally regarding checkout time
Business reply on Google
Dear Jamesh, We are very sorry to hear about your experience and the distress it caused. Being approached before checkout and feeling disrespected during your interaction is not the experience we aim to provide. While our team may follow procedures related to checkout times and extensions, this should always be handled with professionalism and respect. We sincerely apologize if our communication fell short or caused frustration. Your feedback has been escalated for review, as we are committed to ensuring all guest interactions are handled with care and courtesy. We appreciate you bringing this to our attention and hope you may consider giving us another opportunity in the future to provide a more positive and respectful stay. Sincerely, Hotel Management
Property failed to issue a refund for unused stay days.
Manager is unavailable and maintenance issues and odors persist.
Business reply on Google
Dear Guest, Thank you for your feedback. We’re sorry to hear about your experience and the concerns you raised regarding maintenance, management availability, and hallway conditions. This is not the standard we strive to provide, and we understand how these issues can impact your overall comfort. While there may be times when leadership is not immediately visible, support should always be accessible and concerns properly addressed. Your comments will be shared with our team to improve responsiveness and upkeep. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. We hope you will consider giving us another opportunity to provide a more pleasant and well-maintained experience in the future. Sincerely, Hotel Management
The hotel room was unsanitary and in poor condition.
Business reply on Google
Dear Joy, Thank you for your review and for choosing our hotel. We certainly regret the issues you outlined about the overall cleanliness of the guest rooms. We have noted our remarks about the refund. Please know, if a reservation is made through a third-party prepaid booking site, our guests are required to make financial inquiries through them. However, we regret your disappointment. We hope you will give us another opportunity to deliver the service and accommodations you and your family deserve should your travels bring you back to the city. Sincerely, Hotel Management
The hotel room and hallways were extremely dirty and noisy.
Business reply on Google
Dear George, Thank you for sharing your experience. Cleanliness and comfort are top priorities for us, and we regret that your stay did not reflect our usual standards. We take guest feedback very seriously, and your comments will be shared with our housekeeping and maintenance teams for improvement. We understand how disappointing this must have been and hope you will allow us another opportunity to provide a much improved and more comfortable visit in the future. Sincerely, Hotel Management
Room cleanliness issues and inadequate breakfast offerings provided by the hotel.
Business reply on Google
Dear Niva, Thank you for providing your detailed feedback. We regret to hear that your recent stay did not meet your expectations regarding comfort and quality. Our complimentary breakfast is designed as a grab-and-go option, allowing for a quick and convenient start to the day. We appreciate your insights as we continuously seek ways to enhance this experience. Also, we sincerely apologize for not meeting our commitment to providing clean and fresh accommodations. We enforce strict policies regarding smoking in designated areas, and we take your concerns seriously. We have communicated your feedback to our housekeeping team for a comprehensive review and necessary actions. We value your perspective and hope you will consider giving us another opportunity to provide a stay that aligns more closely with your expectations. Sincerely, Hotel Management
The hotel room and lobby were dirty, stained, and unhygienic.
room was not cleaned and lacked basic supplies like toilet paper
Business reply on Google
Dear Linda, Thank you for sharing your feedback. We are genuinely sorry to learn that your visit did not reflect the standards we aim to maintain. Providing a clean and comfortable environment is a top priority, and we regret that this was not your experience. Your concerns will be shared with the appropriate teams for improvement. We value your input and hope you will consider giving us another opportunity to provide you with a more positive and comfortable stay. Sincerely, Hotel Management
broken appliances and poor room maintenance at the hotel
Business reply on Google
Dear Junk, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet expectations. Our goal is to provide a calm and comfortable setting for every guest, and it’s clear that we fell short in your case. Please be assured that your comments have been shared with our team for review. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
Hotel room was dirty upon arrival and internet service is unavailable.
Business reply on Google
Dear Nichol, Thank you for sharing your feedback. We are genuinely sorry for the experience you have encountered so far and understand how upsetting it must be after such a long workday. A clean room and dependable amenities are essential, and we apologize for falling short. Please know we are working with our team to address these concerns promptly. Your comments have been taken seriously, and we appreciate you for bringing them to our attention. We are committed to improving your stay and would love the opportunity to make the remainder of your visit more comfortable. If there is anything further we can do to assist, please let our front desk know. Sincerely, Hotel Management
Presence of bed bugs and lack of room cleaning
Room was unclean with damaged furnishings and non-functional appliances.
Business reply on Google
Dear Joshua, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. Your feedback regarding the cleanliness, condition of furnishings, and appliance functionality is deeply concerning, and we are committed to addressing these issues promptly. We value your observations as they guide our ongoing efforts to improve the quality of our accommodations. While we regret that your visit did not reflect the standard we strive to maintain, your comments will be reviewed carefully to ensure a better experience for future guests. Thank you for sharing your experience, and we hope you consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Poor breakfast quality, missing room amenities, and unpleasant hallway odors.
Business reply on Google
Dear Dana, Thank you for sharing your thoughts. We are glad you found the room clean and the staff pleasant. However, we sincerely apologize for the discomfort caused by the hallway and the lack of amenities. We understand the frustration regarding the smoking issue and take your feedback seriously. While our breakfast offerings are designed to provide a quick start, we regret that they did not meet your expectations. Hairdryers are available at the front desk as part of our extended-stay model, and we apologize for any inconvenience. Furthermore, our garbage policy is in place to maintain cleanliness, and we appreciate your understanding. We hope you will reconsider and give us another chance to provide a more satisfying experience next time. Sincerely, Hotel Management