Extended Stay America Suites- Reno - South Meadows

Business reply on Google

Thank you for sharing your feedback. We're truly sorry that your visit with us did not meet your expectations. We aim for professionalism and a welcoming atmosphere, and it's clear we missed the mark this time. Your concerns about room management and cleaning schedules are important, and we'll certainly use your input to seek improvements. We regret the inconvenience caused and appreciate your insight. We hope we can have the opportunity to offer you a more positive experience in the future. Sincerely, Hotel Management

Business reply on Google

Dear Tiffany, We are sincerely sorry to learn about the difficulties you encountered while attempting to receive assistance and the condition of the accommodations upon arrival. We understand how frustrating and concerning this situation must have been. Providing timely support and a well-maintained room are important priorities, and we regret that your visit did not reflect those expectations. Your comments have been noted and will be shared with the appropriate team. We apologize for the disappointment and inconvenience you experienced. Thank you for your feedback. Sincerely, Hotel Management

Business reply on Google

Dear Guest, We sincerely regret that your experience was so concerning and did not meet expectations. The environment you described and your interactions with team members are not reflective of the standards we strive to uphold. We take matters of guest comfort and overall atmosphere very seriously, and your feedback has been shared with management. We also understand how important it is to feel respected and at ease during a stay. Please accept our apologies for the distress caused. Your comments are valuable and will be used to improve the overall experience moving forward. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management

Business reply on Google

Dear Ani, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations, particularly regarding the reservation process and communication. We understand how important flexibility and timely assistance are, especially when plans change unexpectedly. Your concerns regarding the handling of your request and the delays you encountered have been noted and will be shared with our team to improve responsiveness and overall service. We appreciate you bringing this to our attention and value your perspective. We hope you might reconsider in the future and allow us another opportunity to provide a smoother and more positive experience. Sincerely, Hotel Management

Business reply on Google

Dear Joseph, We sincerely regret the discomfort you experienced due to the cooling system not functioning properly, as we understand how important a comfortable room temperature is during your stay. We also recognize how frustrating it must have been not to have an alternative option available at the time. We appreciate you noting the positive aspects of the room, and your feedback has been shared with the appropriate team. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Business reply on Google

Dear Guest, Thank you for taking the time to share such detailed feedback. We are truly sorry that your extended visit did not provide the comfort and consistency you expected, especially while traveling with your family. We understand how disruptive it must have been to experience repeated room changes, along with concerns related to indoor conditions, temperature control, and unexpected maintenance activity during your stay. This is not the experience we aim to deliver, and your comments have been shared with the appropriate teams for thorough review. We also regret that communication during your stay did not feel supportive or reassuring. We appreciate you bringing these matters forward, as they help guide important improvements to both service and operations. Sincerely, Hotel Management

Business reply on Google

Dear Heidi, We sincerely apologize for the discomfort you experienced due to the smoking concern and for not addressing your concern more effectively during your stay. We also regret the inconvenience regarding the limited kitchen items and breakfast offering, as well as the difficulty in accessing front desk assistance. This is not the level of service we aim to provide. Your comments have been shared with our team to improve communication, availability of amenities, and guest support. We truly value your feedback and regret your experience, and we hope you will consider giving us another opportunity to welcome you back. Sincerely, Hotel Management

Business reply on Google

Dear Eliory, We sincerely apologize that your first stay with us did not begin on a positive note. Providing courteous and helpful service is our expectation, and we regret that your interaction regarding silverware left you feeling frustrated and disrespected. This is not the level of hospitality we strive to deliver. Your comments have been shared with our managment team to review service standards and ensure better communication moving forward. We truly value your feedback and hope to have the opportunity to welcome you back for a more pleasant and improved experience. Sincerely, Hotel Management

Business reply on Google

Dear Aj, While we’re glad the staff left a positive impression, we’re sorry for the discomfort you experienced during your stay. Your concerns about the presence of waterfowl and the discomfort you suffered are especially important. We understand how challenging it must have been to manage your health while trying to get rest. We also regret that other aspects, such as the room features and the breakfast selection, didn’t meet your expectations. Your feedback will be shared with our team so we can better communicate environmental conditions and evaluate areas that need improvement. We appreciate the opportunity to learn from your experience and will use your comments to create a more comfortable and informed experience for our guests. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Business reply on Google

Dear Julian, We're very sorry for the frustration and confusion surrounding your reservation. It's upsetting to know that the information you received about modifying your booking led to an unexpected rate change and the cancellation of your stay. We can only imagine how disappointing that must have been. Please know that we take your feedback seriously and will work with our team to enhance communication and ensure this doesn't happen again. We value your trust and sincerely hope you will consider giving us another chance down the line to provide the kind of service you rightfully expect. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

Business reply on Google

Dear Jess, We sincerely apologize for the difficulties you encountered during your stay. It’s disheartening to learn that you were disturbed by noise, odors, and maintenance issues, especially when we strive to provide a comfortable and quiet environment for all our guests. We also regret that the follow-up with our team member did not meet your needs. Your feedback is important to us, and we will address these concerns to improve future stays. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Business reply on Google

Dear Guest, We sincerely apologize that your stay did not meet your expectations. We are disheartened to hear about the unpleasant odor in your room and regret that we could not resolve this issue to your satisfaction. We understand how important it is for our guests to feel comfortable. We appreciate your feedback and will discuss it with our team to ensure that all rooms are thoroughly cleaned and inspected before being assigned to guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

Business reply on Google

Dear Cliff, We are sorry your experience did not meet your expectations. It's disappointing to hear about the issues you faced with the TV, refrigerator noise, and window design, and we understand how these factors impacted your comfort during your stay. We take all concerns seriously and are addressing these areas with the team to improve our offerings and maintain the high standards we aim for. Your comments about the property's condition are valuable to us, and we will be looking into ways to ensure that the facilities are updated and better maintained. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management

Business reply on Google

Dear Guest , Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely, Hotel Management

Business reply on Google

Dear George, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Unfortunately, financial inquiries on reservations made through a third party, such as a prepaid booking site, must be made through them, and we suggest you contact them directly. If you need any assistance, please let us know, as we are committed to earning your trust and becoming your go-to hotel in the area. Sincerely, Hotel Management.

Business reply on Google

Dear Olive, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management

Business reply on Google

Dear Hagem Rodriguez, Thank you for sharing your detailed feedback about your recent stay at our hotel. We sincerely apologize for the multiple issues you encountered, and we appreciate you bringing them to our attention. We apologize for your disappointment with our complimentary grab-and-go breakfast and the disturbances caused by the noise levels. Your experience does not reflect our usual standard, and we are committed to addressing these issues to improve our services. Furthermore, please reach out to us directly at the hotel to investigate and rectify the billing issues promptly. We take your concerns seriously, and your feedback will be shared with our team to implement necessary changes and prevent similar occurrences in the future. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Management

Business reply on Google

Michelle, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Also, we apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management