Extended Stay America Suites- Providence - Warwick
🏨 Hotels & Travel · Warwick
total experiences
replied on google
Most reported issues
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Experiences
The rooms are unclean and the environment is noisy and disruptive.
Business reply on Google
Dear Monica, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to learn that your experience did not meet your expectations and understand how frustrating it can be when comfort and relaxation are disrupted during travel. We regret any concerns you experienced regarding noise levels and room condition, and we apologize for any oversight that may have impacted your visit. Your comments have been shared with management as we continue working to improve our accommodations and overall guest experience. We appreciate your feedback and hope you may consider giving us another opportunity in the future for a more pleasant and comfortable stay. Sincerely, Hotel Management
Locked out of room, poor maintenance, and unprofessional staff conduct.
Business reply on Google
Dear Brooke, Thank you for sharing your experience and for your continued visits in the past. We regret the difficulty you experienced accessing your room, especially after a long workday. Once the issue was brought to our attention, our team responded promptly, including providing an alternate room for immediate use while the concern was being addressed. The matter was resolved shortly thereafter, and a refund was processed for the impacted stay. We also understand that interactions during this time were not to your satisfaction. Our team aims to maintain a safe and respectful environment for all guests and staff. Additionally, the concerns noted regarding the room were reviewed, and no outstanding maintenance issues were identified at the time of inspection. Your feedback has been noted and shared for internal review. We appreciate you bringing your concerns forward and hope you may consider returning in the future for a more positive stay. Sincerely, Hotel Management
Clogged bathroom sink, leaking kitchen sink, and missing kitchenette supplies.
Business reply on Google
Dear Guest, Thank you for taking the time to share this detailed feedback. It’s disheartening to hear that your stay did not meet your expectations, and we sincerely apologize for the condition of your room and understand the impact this had on your experience. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. Since we are unable to connect with you despite multiple attempts from our end, we request that you kindly reach out to us so that we can resolve this to your satisfaction. Should our handling of this matter have fallen short of your expectations, we regret any dissatisfaction you may have experienced. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Manager harassed guest and refused refund after forced early checkout
Business reply on Google
Dear Akram, We take all guest concerns seriously and are committed to maintaining a safe, comfortable, and respectful environment for everyone. Our team follows established procedures to uphold these standards. In this instance, certain policies were violated, and we had to take action to ensure the well-being of all guests. We understand this may have been frustrating and appreciate your understanding. We wish you the best in your future travels. Sincerely, Hotel Management
Manager refused to assist with broken vending machine and was rude.
Business reply on Google
Dear Una, Thank you for sharing your feedback. We sincerely apologize for the experience you had regarding the vending machine and for the way your concern was handled. Guest comfort and respectful service are very important to us, and we regret that your interaction did not reflect the level of professionalism we strive to provide. We appreciate you bringing this to our attention, and your comments will be shared with our team to help improve service and ensure a more positive experience for all guests in the future. Sincerely, Hotel Management
The hotel was dirty and the rooms had a bad odor.
Reservation cancelled without notice due to hotel overbooking
Business reply on Google
Dear Jessica, Thank you for taking the time to share your experience. We sincerely regret the inconvenience and stress caused by the unexpected cancellation of your reservation. We understand how frustrating and disruptive this must have been, especially while in transit. This is not the experience we aim to provide, and we apologize for the lack of communication. Please know that we will work with our team to ensure such concerns are addressed appropriately. Your feedback is appreciated and will be shared with the appropriate teams. We hope to regain your trust in the future. Sincerely, Hotel Management
leftover food remained in the refrigerator after staff notification
Room lacked amenities, had broken furniture, and poor noise control.
Business reply on Google
Dear Chakriya, We are sorry we did not deliver the exceptional stay you deserved. We deeply regret that your experience did not meet expectations and fully understand the frustration caused by the challenges you encountered. Please accept our sincerest apologies for the missing amenities, maintenance issues, and noise disturbances. Rest assured, we are addressing these concerns with our team to ensure improvements. We also regret that your communication with us was not handled promptly, and we appreciate your patience as we work to enhance our service. We look forward to welcoming you back and providing a more seamless experience. Sincerely, Hotel Management
Unsanitary room conditions and unsafe environment for solo traveler.
Business reply on Google
Dear Kayla, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered during your stay. We completely understand your concerns and deeply regret the discomfort caused by cleanliness and safety issues. Your experience is certainly not reflective of our standards, and we are actively working to address these areas. We appreciate your kind words about the staff, and we will continue to strive for improvement in all aspects of our service. We hope you will consider staying with us again in the future for a much more positive experience. Your safety and comfort are our priority. Sincerely, Hotel Management
Hotel denied check-in despite prior confirmation and payment.
Business reply on Google
Dear Michaela, Thank you for sharing your experience. We deeply regret the frustration you encountered during check-in, especially on such an important night. It’s disappointing to hear about the poor communication and the challenges you faced with the late check-in process. Please accept our sincerest apologies for the inconvenience and any negative impact on your birthday. Your feedback is important, and we will address this situation with the relevant team members to ensure better coordination and service in the future. We understand your disappointment and hope you will consider giving us another opportunity to offer a more seamless experience in the future. Sincerely, Hotel Management
Staff refused late check-in after confirming booking and charging fees.
Business reply on Google
Dear Caleb, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed. Sincerely, Hotel Management
The hotel room and common areas were extremely dirty and unsanitary.
Business reply on Google
Dear Christian, We sincerely apologize for the disappointing experience you had during your stay. We understand how important cleanliness and comfort are, and we regret that the condition of your room did not meet your expectations. Please know that we are taking your feedback seriously and will address the issues you raised, including cleanliness and room maintenance, with our team. We also regret the inconvenience caused by the hallway conditions and the lack of room service. Your experience does not reflect the high standards we aim to maintain, and we would appreciate the opportunity to provide you with a much more comfortable stay in the future. Sincerely, Hotel Management
Room was dirty with stained carpets and lacked basic kitchen amenities.
Business reply on Google
Dear Steven, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you encountered during your stay, particularly with the condition of the room and the lack of kitchen amenities. This is not the standard we aim to provide, and your concerns will be addressed with our team. We appreciate your feedback and hope to offer you a much-improved experience in the future. Sincerely, Hotel Management
The room was dirty and the furniture was in poor condition.
Business reply on Google
Dear Jaquan, Thank you for bringing these concerns to our attention. We regret to hear about the cleanliness and maintenance issues you encountered. This does not reflect the quality we aim to provide. Your feedback is crucial in helping us improve our standards, and we will address these matters promptly with our team to ensure better conditions moving forward. We apologize for your experience. Sincerely, Hotel Management
The hotel is dirty and staff were rude to the guest.
Business reply on Google
Dear J Silvestre, We are sincerely sorry to learn about your disappointing experience. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests. However, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to improve these areas and ensure our future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity. Sincerely, Hotel Management
Staff removed guest from reservation and withheld personal belongings.
Business reply on Google
Dear Ron, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The hotel has poor cleanliness and significant safety concerns regarding other guests.
Business reply on Google
Dear Hailey, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The hotel room was dirty and management failed to address issues.
Business reply on Google
Dear Valentin, We sincerely apologize for the numerous issues you encountered during your stay, and we appreciate you bringing them to our attention. It's disheartening to read about the cleanliness lapses and the challenges you faced with our team's response. We assure you that what you experienced is unacceptable by our standards, and we are reviewing this with the concerned teams to correct this and avoid future inconveniences. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management