Extended Stay America Suites- Wichita - East
🏨 Hotels & Travel · Wichita
total experiences
replied on google
Most reported issues
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Experiences
multiple hotel rooms contained visible mold and poor air quality
multiple rooms contained visible mold and poor air quality
Business reply on Google
Having to relocate several times during what was planned to be a longer visit would be frustrating, and we are sorry to learn your experience fell short of expectations. We appreciate you recognizing that our team worked to assist by offering alternative accommodations, though we regret that the outcome did not provide the comfort you were seeking. While we are unable to confirm every concern described, we understand why you chose to shorten your visit and appreciate you sharing your perspective. Your feedback will be shared with the appropriate team as part of our ongoing efforts to enhance the guest experience. We hope you will consider giving us another opportunity to provide a more positive stay in the future. Sincerely, Hotel Management
Hotel room was dirty and smelled of smoke.
Business reply on Google
Dear Katelyn, We regret that your experience did not reflect the well-maintained and comfortable accommodations we strive to provide. Your concerns will be shared with our housekeeping and leadership teams to ensure expectations for cleanliness and guest care remain consistent. We strive to give every guest genuine and authentic hospitality; therefore, we sincerely apologize for any lack of attentiveness on our part. Thank you for choosing us, and we hope to have another opportunity to provide you with the seamless stay you deserve. Sincerely, Hotel Management
staff refused to check in guests without a valid reason
Business reply on Google
Dear Carden, Thank you for sharing your feedback. The situation described regarding the check-in experience certainly does not reflect the level of service our team aims to provide. It's never our intention to make our guests feel unwelcome or neglected, and we sincerely apologize for any inconvenience you experienced. Our goal is to ensure every guest is welcomed professionally and efficiently. We have noted your comments, and they will be reviewed with the team to ensure expectations for service and communication remain consistent. We appreciate you bringing this to our attention and hope there may be an opportunity to provide a more positive visit in the future. Sincerely, Hotel Management
The hotel room was dirty and infested with roaches upon arrival.
Business reply on Google
Dear Noah, We sincerely regret that your experience was far below expectations and understand how upsetting this must have been. Guest comfort and cleanliness are fundamental priorities, and hearing that your arrival and overall stay caused stress is concerning. Your observations are valuable in helping identify ways to ensure rooms are fully prepared and welcoming for future visitors. We appreciate your honesty, as it highlights areas where attention and care are essential, and we hope future travel experiences are far more seamless and comfortable. Sincerely, Hotel Management
hotel fails to provide advertised kitchenware and basic toiletries
Business reply on Google
Dear Dr. Kristin, Thank you for taking the time to share your feedback. We regret that your experience fell short of expectations and apologize for any confusion regarding the availability of in-room items. Our property provides cookware, dinnerware, and other essentials upon request, along with replacement amenities as needed. Your comments will be reviewed with our front desk team to ensure accurate information is consistently provided. We appreciate your input and value the opportunity to improve our service. Sincerely, Hotel Management
Hotel rooms had mold and hallways had strong unpleasant odors.
Business reply on Google
Dear Brea, Thank you for sharing your experience. We’re sorry your visit fell so far below expectations and understand how upsetting it must have been to encounter such conditions. Your feedback about the state of the room, common areas, and lack of responsiveness from the front desk is being taken seriously and will be shared with our team to help drive improvements. We regret that your stay ended early, and while we understand your frustration, we hope that in time we will have the opportunity to offer a much better experience. Sincerely, Hotel Management
Room was filthy with bugs, stains, and a broken toilet.
hotel room was dirty with hair on the bathroom floor
Business reply on Google
Dear win, Thank you for your feedback. We're sorry about the cleanliness and condition of your room. This is far from the standard we aim to provide, and your concerns will be shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our attention and hope to offer you a much better experience in the future. Sincerely, Hotel Management
The hotel rooms and bathrooms were extremely dirty and unsanitary.
Business reply on Google
Dear Adam, We sincerely apologize for your recent experience with us. Our commitment is to uphold the highest standards of comfort and cleanliness for all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is highly valued, and we will be working diligently with our housekeeping team to address these concerns and prevent similar issues in the future. We hope you will give us another opportunity to serve you in the future and provide you with a pleasant experience. Sincerely, Hotel Management
Unsanitary room conditions, plumbing issues, and inadequate breakfast offerings.
Business reply on Google
Dear Alicia, Thank you for being our guest. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. Our housekeeping and maintenance staff work hard to keep the rooms clean and up-to-date, making them spotless. We have shared each of your comments with our team to ensure the rooms are double-checked before actual delivery to the guest. Further, we regret if you were not happy with the breakfast choices and will work to ensure they are improved as we move ahead. Considering our accommodating team members, please return for another better experience. Sincerely, Hotel Management
Broken shower and lack of housekeeping services during stay
Business reply on Google
Dear Henry, Thank you for choosing to stay with us during your recent visit to our area. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Thank you again for your feedback; it helps us improve our service and better serve our guests. Sincerely, Hotel Management
Hotel lacked housekeeping, room availability, and functional room amenities.
Business reply on Google
Dear Nick Meredith, We sincerely apologize for the challenges you experienced during your stay. It's disheartening to learn about the issues with the room availability, the pervasive smell, and the lack of essential services. We understand the importance of a comfortable and stress-free stay, and we're genuinely sorry we fell short. Your feedback is invaluable, and we assure you that we are actively addressing these issues to enhance our services. We appreciate your patience and would love the opportunity to make it right. Please consider giving us another chance; we're committed to providing you with a greatly improved experience in the future. Sincerely, Hotel Management
hotel failed to return deposit and provided poor room conditions
Business reply on Google
Ved, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured, we will review this with our team, and it will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. We hope to see you again soon. Sincerely, Hotel Management
hotel room contained dirty sheets and hallway was unmaintained
Business reply on Google
Cheyanne, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property and the cleanliness issues you encountered. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to serve you on a future visit. Sincerely, Hotel Management
Staff ignore illegal drug use and smoking, endangering a young child.
Strong chemical odors and poor room conditions caused physical discomfort.
Hotel failed to address safety, accessibility, and health hazards for guests.
Room lacks promised amenities, has sanitation issues, and poor maintenance.
Business reply on Google
Nancy, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management